Patient Access Associate

OSF HealthCare; Kewanee (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Kewanee, IL is hiring a Patient Access Associate to ensure accurate medical records, verify demographics, insurance coverage, and guarantor information. This hourly role requires 32 hours per week with varied shifts from 2:00 PM to 10:30 PM and 10:30 PM to 7:00 AM, Sunday through Saturday.

The position emphasizes delivering excellent patient service over the phone or in person, with strong problem-solving and communication skills to navigate complex multi-payer scenarios.

Qualifications

• High school diploma or GED required.
• 1 year in an office clerical or customer service setting.
• Working knowledge of Microsoft Office applications and website navigation.
• Strong problem-solving and communication skills.
• Must complete role-specific revenue cycle training within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Explain patient financial responsibilities and assist with registration.
• Provide excellent patient service over the phone or in person.
• Navigate multi-payer environments with attention to accuracy and customer care.

Skills

Problem solving

Conflict management

Time management

Communication skills

Microsoft Office

Education

High school diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Kewanee, IL

Sunday through Saturday varied hours of 2:00p-10:30p and 10:30p-7:00A

32 hours a week

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.