Patient Access Representative I, Part-Time

Partner's Healthcare; Boston (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access/Registration professional at 75 Francis Street to support smooth patient check-in and discharge with strong customer service. The role includes collecting demographics and insurance data, scheduling, and explaining billing policies in a fast-paced hospital setting.

The position emphasizes accurate data entry, insurance verification, and the ability to handle questions while escalating complex issues to senior staff as needed.

Qualifications

• Education: High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Responsibilities

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Skills

Medical terminology

Fast-paced

Communication

Attention to detail

Computer skills

Education

High School Diploma or Equivalent

Job description

Site

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Does this position require Patient Care? No

Essential Functions

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Qualifications

EducationHigh School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experienceadmitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occationally (3-33%) 20lbs - 35lbs
• Carrying Occationally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occationally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occationally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.