Patient Access Application Analyst

Xtensys; Town of Ithaca (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Qualifications

• Must have 3+ years of experience in technology, healthcare, or related industry.
• Bachelor's degree in healthcare information technology, or related field; or an Associate’s degree with relevant experience.
• Epic Grand Central certification required.
• Epic Prelude Certification preferred.

Responsibilities

• Provide system-level support for assigned clinical and financial applications, operating systems, hardware, software, and reporting tools.
• Serve as a primary resource for at least one application module.
• Analyze and resolve recurring issues using established standards and best practices.
• Manage assigned tasks and priorities to support projects and meet timelines.
• Provide end-user training and education on current applications.
• Lead and participate in project planning, establish goals and milestones, and define procedures.
• Translate business and clinical requirements into effective technical solutions.
• Collaborate with other departments and Xtensys staff to promote effective use of applications.
• Identify issues outside established solutions and elevate to stakeholders.
• Communicate project status, risks, and changes to project leaders to keep projects on track.

Skills

Project management

Healthcare IT

Systems analysis

Clinical applications

Education

Epic Grand Central Certification

Epic Prelude Certification

Job description

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

Why Join Us?

• MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role

Your Mission: As our next Patient Access Application Analyst you will serve as a key contributor to our application support and delivery function. Reporting to the Application Manager, you will provide intermediate-level support for multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools. In this role, you will be responsible for installation, configuration, training, maintenance, and ongoing support of these systems while applying your expertise in systems analysis and project delivery. You will also bring strong project management knowledge, including the ability to participate in and help lead project planning sessions, establish project goals and milestones, and support the development of project procedures. You will contribute to managing projects of varying complexity and collaborate closely with project leaders to ensure deadlines are met and initiatives are delivered successfully. As a trusted partner to clinical, operational, and cross-functional teams, you will promote excellent customer service and clear communication while educating and training departments on current applications. You will work closely with Xtensys team members and stakeholders to identify needs, resolve issues, and achieve project and organizational goals.

What You'll Do Day-to-Day

• Provide systemlevel support for assigned applications, including installation, configuration, maintenance, and troubleshooting.
• Serve as a primary resource for at least one application module.
• Analyze and resolve recurring issues using established standards, methods, and best practices.
• Manage assigned tasks and priorities to support projects and meet established timelines.
• Provide enduser training and education on current applications.
• Lead and participate in project planning, establishing goals, milestones, procedures, and work plans for assigned projects.
• Gather and translate business and clinical requirements into effective technical solutions.
• Provide guidance to team members and collaborate with other departments and Xtensys staff to promote effective use of applications.
• Identify issues that fall outside established solutions and elevate them to the appropriate stakeholders.
• Communicate project status, risks, and changes to project leaders to help keep projects on track.

Who You Are & What You’ll Bring

• Initiative: Takes ownership of responsibilities and proactively follows through without requiring direction. Identifies opportunities to assume additional responsibilities, offers constructive recommendations, and proposes solutions that support team and organizational goals.
• DecisionMaking & Judgment: Identifies problems, understands their impact across the broader system, and systematically gathers information and input from others. Analyzes complex issues, evaluates potential solutions, and makes timely, informed decisions. Builds consensus when appropriate, implements effective solutions, communicates decisions clearly, and evaluates outcomes.
• ResultsFocused: Establishes challenging yet achievable goals and timelines. Prioritizes work effectively, takes ownership of assigned responsibilities, and collaborates with others to achieve team goals. Overcomes obstacles through research, resourcefulness, and collaboration while maintaining accountability for deadlines and results.
• Adaptability & Flexibility: Adapts quickly to changes in responsibilities, priorities, and business needs. Remains calm and composed in stressful situations and helps others stay focused on key objectives. Demonstrates an openminded approach to change and proactively identifies opportunities to drive positive improvements and address business or clinical challenges.
• Creativity & Innovation: Contributes new ideas and perspectives, challenges the status quo, and explores alternative solutions. Leads or participates in brainstorming and supports thoughtful risktaking and innovation. Builds relationships and networks with internal and external peers to share knowledge, identify best practices, and bring new ideas to Xtensys.
• Project Management: Demonstrates indepth knowledge of project management concepts and methodologies. Leads and participates in project planning, establishes goals, milestones, and procedures, and defines roles and responsibilities. Coordinates resources and projects across Xtensys, monitors progress, and identifies, mitigates, and communicates risks and issues. Effectively manages multiple projects with varying levels of complexity.
• Continuous Development: Takes ownership of personal and professional growth and actively works to develop skills and capabilities. Maintains current knowledge of relevant technologies, industry trends, and best practices through ongoing learning and professional development, applying new knowledge to improve individual and team performance.

Education

• Bachelor's degree in healthcare information technology, or a related field; or an Associate’s degree combined with equivalent relevant experience.

Certifications

• Epic Grand Central certification required.
• Epic Prelude Certification preferred.

Proven Track Record

• Must have 3+ years of experience in technology, healthcare, or related industry.

Physical Readiness

• Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force. (Note: Update if the role requires lifting heavy hardware/servers).

Travel Requirements

• Up to 25% (this includes ‘golive’ implementations)