Patient Access Advocate — Part-Time Mid-Shift Front Desk

Intuitive-Health; Jacksonville (FL); On-site; USD 21,000 - 32,000; Part time

Job summary

Intuitive Health is seeking a Part-time Patient Access Advocate for mid shift to greet patients, manage registrations, verify insurance, collect payments, and support front-desk operations. Candidates should have healthcare or customer service experience, strong communication, and proficiency with Microsoft Office.

The role requires friendly, professional demeanor, multitasking ability, and adherence to HIPAA and company policies.

Qualifications

• Minimum 6 months of work experience in a healthcare setting or one year of customer service background.
• Minimum typing speed of 50 wpm.
• High school diploma or GED.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Exceptional communication and customer service skills are required.
• Ability to multitask with a pleasant, professional demeanor.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner in person and over the phone.
• Check patients in and out; perform visit closure activities including collecting payments.
• Verify insurance eligibility and benefits; collect copayments and deductibles.
• Assist staff with clerical duties (copying, scanning, faxing) and maintain patient files.
• Answer and screen calls; provide information about location, contact details, and website.
• Ensure front desk, waiting area, and children’s play area are clean and presentable.
• Follow HIPAA policies and company policies; maintain a positive work environment.
• Attend staff meetings and huddles as required; work non-exempt and schedule-based on operational needs.

Job description

Intuitive Health is seeking a Part-time Patient Access Advocate for mid shift to greet patients, manage registrations, verify insurance, collect payments, and support front-desk operations. Candidates should have healthcare or customer service experience, strong communication, and proficiency with Microsoft Office.

The role requires friendly, professional demeanor, multitasking ability, and adherence to HIPAA and company policies.