Patient Access Champion: CARES, Billing & Registration

Presbyterian Healthcare Services; Santa Fe (NM); Sur place; USD 23 000 - 34 000; Plein temps

Résumé du poste

Presbyterian Healthcare Services in Santa Fe, NM is seeking a Patient Access Advocate I to support patient registration and financial clearance. You will verify insurance, collect demographic data, and ensure accurate documentation while delivering compassionate service.

The role emphasizes CARES behaviors, compliance with billing requirements, and effective communication with patients and families to resolve questions about liabilities and services.

Qualifications

• High school diploma or GED required.
• 6 months experience in a healthcare setting or 1 year in customer service.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 months).
• CHAA, CHAM or other industry equivalent certification preferred.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Requires basic understanding of registration and healthcare.
• Basic knowledge in Microsoft Office Products.

Responsabilités

• Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Resolve complaints in the moment using key words and de-escalation techniques.
• Manage patient registration and collect demographic and financial information.
• Verify insurance eligibility and benefits.
• Document actions accurately in the system of record.
• Maintain knowledge of authorization requirements and payer guidelines.
• Ensure MSPQ completion at time of service when needed.
• Meet daily productivity standards.
• Educate patients on insurance benefits and available financial assistance.

Connaissances

Customer service

Patient interaction

Formation

High school diploma/GED

Outils

Microsoft Office

Description du poste

Presbyterian Healthcare Services in Santa Fe, NM is seeking a Patient Access Advocate I to support patient registration and financial clearance. You will verify insurance, collect demographic data, and ensure accurate documentation while delivering compassionate service.

The role emphasizes CARES behaviors, compliance with billing requirements, and effective communication with patients and families to resolve questions about liabilities and services.