Patient Access Advocate — Front Desk & Registration

Intuitive-Health; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for a full-time mid-shift role (9am–9pm) at our care facilities. The position focuses on welcoming patients, registering for ER and Urgent Care, and collecting copays in accordance with company guidelines.

Responsibilities include answering phones, updating demographics, coordinating patient flow with clinical staff, maintaining front-desk areas, protecting PHI, and delivering courteous customer service to patients and families.

Qualifications

• Welcomes and greets patients in person or by phone.
• Answers phones with polite, consistent etiquette.
• Maintains waiting areas, files, and front-desk organization.
• Registers patients and updates demographic info accurately.
• Facilitates patient flow by notifying staff of arrivals and delays.
• Responds to patient inquiries courteously.
• Keeps office supplies stocked and notifies for needs.
• Protects patient confidentiality and PHI; logs off computer when away.
• Exhibits professionalism and teamwork with staff and public.
• Maintains communication with patients, families, providers, and nurses.
• Informs patients of balances and expected payments at service time.
• Collects copays and payments per guidelines.
• Attends departmental staff meetings as scheduled.
• Refers patient complaints to designated personnel as needed.
• Maintains knowledge and attends training for responsibilities.
• Performs other duties as assigned.

Responsibilities

• Welcomes and greets all patients in person or over the phone.
• Answers the phone with polite, consistent etiquette.
• Maintains clean and organized waiting areas and front-desk areas.
• Registers patients and updates demographic information accurately.
• Notifies clinical staff of patient arrivals and potential delays.
• Responds to patient inquiries courteously and professionally.
• Keeps office supplies stocked and communicates needs to management.
• Protects PHI and ensures data security; never leaves PHI in plain sight.
• Demonstrates professionalism, tact, respect, and teamwork.
• Maintains ongoing communication with patients, families, and care teams.
• Informs about existing balances and expected payments at time of service.
• Collects copays and payments per company guidelines.
• Attends scheduled departmental meetings.
• Escalates patient complaints to appropriate personnel.
• Keeps knowledge up to date with required training.
• Performs other duties as assigned.

Skills

Customer service

Communication

Phone etiquette

Time management

Organization

Microsoft Office

Professionalism

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access Advocate for a full-time mid-shift role (9am–9pm) at our care facilities. The position focuses on welcoming patients, registering for ER and Urgent Care, and collecting copays in accordance with company guidelines.

Responsibilities include answering phones, updating demographics, coordinating patient flow with clinical staff, maintaining front-desk areas, protecting PHI, and delivering courteous customer service to patients and families.