Overnight Front Desk: Patient Access Advocate

Intuitive-Health; Georgetown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for overnight full-time coverage. The role focuses on greeting patients, registering them, verifying insurance, collecting copays, and maintaining accurate records to support efficient patient flow.

Responsibilities include answering phones, guiding patients, and ensuring HIPAA compliance. Travel is limited to local facilities as needed; a high school diploma or GED is required along with customer service experience.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Maintain patient confidentiality and comply with HIPAA regulations.

Skills

Customer service

Communication skills

HIPAA awareness

Education

High school diploma or GED

Tools

EMR/EHR software

Job description

Intuitive Health is seeking a Patient Access Advocate for overnight full-time coverage. The role focuses on greeting patients, registering them, verifying insurance, collecting copays, and maintaining accurate records to support efficient patient flow.

Responsibilities include answering phones, guiding patients, and ensuring HIPAA compliance. Travel is limited to local facilities as needed; a high school diploma or GED is required along with customer service experience.