Patient Access & Admissions Specialist (Per-Diem)

University of Washington; Seattle (WA); On-site; USD 33,000 - 49,000; Full time

Job summary

University of Washington is seeking a Patient Services Specialist 2 in the UW Medical Center-Northwest Admitting department. This per-diem role supports patient registration, clerical tasks and switchboard operations to ensure smooth admissions.

The successful candidate will greet patients, verify demographics and insurance, collect co-payments, coordinate interpreters, and assist with orientation and training of new staff in a fast-paced hospital environment.

Qualifications

• High School graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for stated requirement.

Responsibilities

• Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner
• Ensures patients understand admission policies and procedures
• Coordinate obtaining interpreters for patients as appropriate
• Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means
• Determine eligibility for care by use of payer web portals and phone inquiries
• Collect co-payment or other patient liabilities
• Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities
• Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
• Promptly and courteously answer all calls through Medical Center switchboard
• Implements emergency procedures calmly, efficiently, and accurately
• Assist in orienting and training new staff as assigned

Skills

Customer service

Clerical skills

Communication

Education

High School graduation or equivalent

Job description

University of Washington is seeking a Patient Services Specialist 2 in the UW Medical Center-Northwest Admitting department. This per-diem role supports patient registration, clerical tasks and switchboard operations to ensure smooth admissions.

The successful candidate will greet patients, verify demographics and insurance, collect co-payments, coordinate interpreters, and assist with orientation and training of new staff in a fast-paced hospital environment.