Part-Time Patient Services Specialist — Admissions & Billing

FHLB Des Moines; Seattle (WA); On-site; USD 30,000 - 41,000; Part time

Job summary

UW Medicine is seeking a Patient Services Specialist 2 for the UW Medical Center-Montlake Admitting Department. This 50% FTE role (20 hours/week) on-site in Seattle supports admissions, transfers, and discharges, handling clerical duties and patient interactions while ensuring privacy and accuracy of information.

The position emphasizes patient-first service, collaboration with clinical staff, and effective communication with patients, families and external parties.

Qualifications

• High School graduation or equivalent.
• One year of healthcare or administrative experience.
• Equivalent education/experience may substitute for required qualifications.

Responsibilities

• Register patients and verify, collect, and update demographic and financial information.
• Determine eligibility for care, assign payor plans, and verify insurance benefits for emergency and planned services.
• Obtain authorizations and necessary signatures for consents; complete Medicare as a Secondary Payor forms; collect co-pays or patient liabilities.
• Respond to patient inquiries and provide directions within the medical center.
• Assist patients and families via phone and in person while maintaining confidentiality of patient information.
• Triage phone calls to clinical staff and gather necessary info for return calls or emergencies.
• Communicate with patients, providers, and external agencies regarding financial arrangements, protocols, billing procedures, and insurance coverage.
• Assist patients in completing paperwork, including insurance forms.

Education

High School graduation or equivalent

Job description

UW Medicine is seeking a Patient Services Specialist 2 for the UW Medical Center-Montlake Admitting Department. This 50% FTE role (20 hours/week) on-site in Seattle supports admissions, transfers, and discharges, handling clerical duties and patient interactions while ensuring privacy and accuracy of information.

The position emphasizes patient-first service, collaboration with clinical staff, and effective communication with patients, families and external parties.