Patient Access & Admissions Specialist

Keck Medicine of USC; Arcadia (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients in inpatient, outpatient, and emergency settings, collect required data for admission, and create a complete patient record.

This role requires a high school diploma, at least two years in customer service, and current BLS certification; the team emphasizes accuracy, patient service, and adherence to HIPAA and financial policies.

Qualifications

• High School diploma or equivalent.
• 2 Years Minimum Of Customer Service Skills Required.
• Must be BLS certified or must provide BLS certificate within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Responsibilities

• Interview incoming patients to obtain data for admission.
• Document financial arrangements in patient account notes and notify managers of problem accounts.
• Maintain HIPAA, EMTALA, and patient confidentiality compliance.
• Assist in training new employees and promote teamwork across departments.
• Ensure complete and accurate patient admission records and correct demographic information.
• Direct patients to proper destinations within the hospital and assist as needed.
• Meet department productivity goals and register patients within standard times.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients in inpatient, outpatient, and emergency settings, collect required data for admission, and create a complete patient record.

This role requires a high school diploma, at least two years in customer service, and current BLS certification; the team emphasizes accuracy, patient service, and adherence to HIPAA and financial policies.