Patient Access & Admissions Navigator

Gulfside Healthcare Services; Florida; On-site; USD 38,000 - 58,000; Full time

Job summary

Gulfside Healthcare Services seeks a Patient Access Specialist to ensure seamless referral to admission flow and to serve as the primary in-office customer service contact in the Patient Access Center. You will handle referrals from physicians, hospitals, the community, and other sources via phone and in-person interactions.

The role requires a high school diploma, healthcare setting experience, and strong multitasking abilities.

Qualifications

• HS Diploma required.
• Minimum of one year of experience in a healthcare setting.
• Bilingual a plus.
• Clinical sales experience preferred.

Responsibilities

• Ensures accurate and timely entry of patient’s referrals in all business lines.
• Acts in a professional and responsible manner within and outside the company; contributes to a positive image.
• Receives all incoming referrals and requests supporting documentation to facilitate the referral-to admission process.
• Initiates, updates, and completes assigned patient referrals by documenting patient information in the electronic health record.
• Referrals to be sent to Care Coordinator or covering staff within 15 minutes of referral receipt.
• Ensures consents are accurate and completed according to GHS standards, Florida State and Federal Regulations.
• Maintains close contact with Admission Nurses and Hospital Nurse Care Coordinators, informing of all new referrals and follows the progress of existing referrals.
• Responsible for ensuring travel contract patients are entered appropriately.
• Maintains records of Admission and Referral Logs and updates them daily.
• Accurately documents referrals not accepted for admission, the reason, and plan for follow up.
• Maintains a professional relationship and serves as a liaison with other disciplines.
• Possesses the ability to multi‑task and exhibits adaptability and flexibility in maintaining compliance in correlation with GHS standards.
• Ensures all documentation is accurate and is compliant with GHS standards, Florida State and Federal Regulations.
• Enters daily updates from Nurse Care Coordinators and Admission RNs into system for reporting purposes.
• Enter admissions and scatter beds when admitted ensuring admission report is up to date.
• Assists with entering of Home Health referrals as needed.
• Assists with entering palliative referrals as needed.
• Rotating holiday coverage as assigned, minimum of two holiday shifts per year.
• Ensures professional standards of Hospice nursing practice are maintained.

Skills

CNA experience

Healthcare setting experience

Bilingual a plus

Clinical sales experience

Education

HS Diploma

Job description

Gulfside Healthcare Services seeks a Patient Access Specialist to ensure seamless referral to admission flow and to serve as the primary in-office customer service contact in the Patient Access Center. You will handle referrals from physicians, hospitals, the community, and other sources via phone and in-person interactions.

The role requires a high school diploma, healthcare setting experience, and strong multitasking abilities.