Patient Access Specialist

Gulfside Healthcare Services; Florida; On-site; USD 38,000 - 58,000; Full time

Job summary

Gulfside Healthcare Services seeks a Patient Access Specialist to ensure seamless referral to admission flow and to serve as the primary in-office customer service contact in the Patient Access Center. You will handle referrals from physicians, hospitals, the community, and other sources via phone and in-person interactions.

The role requires a high school diploma, healthcare setting experience, and strong multitasking abilities.

Qualifications

• HS Diploma required.
• Minimum of one year of experience in a healthcare setting.
• Bilingual a plus.
• Clinical sales experience preferred.

Responsibilities

• Ensures accurate and timely entry of patient’s referrals in all business lines.
• Acts in a professional and responsible manner within and outside the company; contributes to a positive image.
• Receives all incoming referrals and requests supporting documentation to facilitate the referral-to admission process.
• Initiates, updates, and completes assigned patient referrals by documenting patient information in the electronic health record.
• Referrals to be sent to Care Coordinator or covering staff within 15 minutes of referral receipt.
• Ensures consents are accurate and completed according to GHS standards, Florida State and Federal Regulations.
• Maintains close contact with Admission Nurses and Hospital Nurse Care Coordinators, informing of all new referrals and follows the progress of existing referrals.
• Responsible for ensuring travel contract patients are entered appropriately.
• Maintains records of Admission and Referral Logs and updates them daily.
• Accurately documents referrals not accepted for admission, the reason, and plan for follow up.
• Maintains a professional relationship and serves as a liaison with other disciplines.
• Possesses the ability to multi‑task and exhibits adaptability and flexibility in maintaining compliance in correlation with GHS standards.
• Ensures all documentation is accurate and is compliant with GHS standards, Florida State and Federal Regulations.
• Enters daily updates from Nurse Care Coordinators and Admission RNs into system for reporting purposes.
• Enter admissions and scatter beds when admitted ensuring admission report is up to date.
• Assists with entering of Home Health referrals as needed.
• Assists with entering palliative referrals as needed.
• Rotating holiday coverage as assigned, minimum of two holiday shifts per year.
• Ensures professional standards of Hospice nursing practice are maintained.

Skills

CNA experience

Healthcare setting experience

Bilingual a plus

Clinical sales experience

Education

HS Diploma

Job description

Reporting to the Manager of Patient Access, the Patient Access Specialist is committed to providing the highest quality of care as identified in the GHS Mission. The responsibilities of this position are to ensure a seamless coordination of patient care from initial referral contact through the admission process. This position will also act as the primary in‑office customer service contact in the Patient Access Center via telephone with referrals for patient care from physicians, hospitals, the community, and all other referral sources.

Shift: Three 12 hour shifts (8a - 8p) with one Saturday coverage every 7 weeks.

Education And Qualifications

• HS Diploma Required
• CNA experience preferred
• Minimum of one (1) years of experience in a healthcare setting required
• Clinical sales experience preferred
• Bilingual a plus

Essential Job Responsibilities

• Ensures accurate and timely entry of patient’s referrals in all business lines.
• Acts in a professional and responsible manner within and outside the company; contributes to a positive image.
• Receives all incoming referrals and requests supporting documentation to facilitate the referral-to ‑ admission process.
• Initiates, updates, and completes assigned patient referrals by documenting patient information in the electronic health record.
• Referrals to be sent to Care Coordinator or covering staff within 15 minutes of referral receipt.
• Ensures consents are accurate and completed according to GHS standards, Florida State and Federal Regulations.
• Maintains close contact with Admission Nurses and Hospital Nurse Care Coordinators, informing of all new referrals and follows the progress of existing referrals.
• Responsible for ensuring travel contract patients are entered appropriately.
• Maintains records of Admission and Referral Logs and updates them daily.
• Accurately documents referrals not accepted for admission, the reason, and plan for follow up.
• Maintains a professional relationship and serves as a liaison with other disciplines.
• Possesses the ability to multi‑task and exhibits adaptability and flexibility in maintaining compliance in correlation with GHS standards.
• Ensures all documentation is accurate and is compliant with GHS standards, Florida State and Federal Regulations.
• Enters daily updates from Nurse Care Coordinators and Admission RNs into system for reporting purposes.
• Enter admissions and scatter beds when admitted ensuring admission report is up to date.
• Assists with entering of Home Health referrals as needed.
• Assists with entering palliative referrals as needed.
• Rotating holiday coverage as assigned, minimum of two holiday shifts per year.
• Ensures professional standards of Hospice nursing practice are maintained.