Patient Access & Administrative Specialist

Bbtrails; Cedar Park (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Bilingual

Job summary

Bluebonnet Trails Community Services in Cedar Park, TX is seeking a Customer Service Representative to handle clerical support for behavioral health, medical, and dental clinics. Responsibilities include receptionist duties, data entry, EHR reporting, filing, and general office coordination.

The role also involves insurance verification, determining patient financial responsibility, obtaining service authorizations, and assisting with balances and payment plans.

Qualifications

• Valid Texas driver’s license.
• High school diploma or GED.
• Ability to organize workspace and activities.
• Follow oral and written instructions.
• Must input information into an electronic health record.
• Able to work in a fast-paced environment.
• Comfortable working with clients and families in mental health crises.
• Ability to collaborate with team members across units.

Responsibilities

• Schedule appointments and provide quality customer service to patients and staff.
• Verify insurance and determine patient financial responsibility for scheduled visits.
• Obtain insurance authorizations for required services.
• Follow up on past due balances and arrange payment plans per center policy.
• Coordinate with Benefits Specialists and other staff to assist patients.

Skills

Customer service

Data entry

Scheduling appointments

Insurance verification

Team collaboration

Communication

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Bluebonnet Trails Community Services in Cedar Park, TX is seeking a Customer Service Representative to handle clerical support for behavioral health, medical, and dental clinics. Responsibilities include receptionist duties, data entry, EHR reporting, filing, and general office coordination.

The role also involves insurance verification, determining patient financial responsibility, obtaining service authorizations, and assisting with balances and payment plans.