(1524) Customer Service Representative

Bluebonnet Trails Community MHMR Center; Cedar Park (TX); Vor Ort; USD 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bilingual

Zusammenfassung

Bluebonnet Trails Community Services in Cedar Park, TX is seeking a Customer Service Representative to handle clerical support for behavioral health, medical, and dental clinics. Responsibilities include receptionist duties, data entry, EHR reporting, filing, and general office coordination.

The role also involves insurance verification, determining patient financial responsibility, obtaining service authorizations, and assisting with balances and payment plans.

Qualifikationen

• Valid Texas driver’s license.
• High school diploma or GED.
• Ability to organize workspace and activities.
• Follow oral and written instructions.
• Must input information into an electronic health record.
• Able to work in a fast-paced environment.
• Comfortable working with clients and families in mental health crises.
• Ability to collaborate with team members across units.

Aufgaben

• Schedule appointments and provide quality customer service to patients and staff.
• Verify insurance and determine patient financial responsibility for scheduled visits.
• Obtain insurance authorizations for required services.
• Follow up on past due balances and arrange payment plans per center policy.
• Coordinate with Benefits Specialists and other staff to assist patients.

Kenntnisse

Customer service

Data entry

Scheduling appointments

Insurance verification

Team collaboration

Communication

Ausbildung

High school diploma or GED

Tools

Electronic Health Records (EHR)

Jobbeschreibung

The customer service representative (CSR) provides administrative support and assistance to integrated behavioral health, medical, and dental clinics and works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas.

The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager to include receptionist duties, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.

The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.

The CSR also works with a team of business support staff to ensure an effective and efficient work environment.

Location: Cedar Park, TX

Hourly Salary Range: $17.30 – $21.55

• $0.75 per hour – Bilingual
• $1.00 per hour – 2 year Tenure with BTCS
• $1.00 per hour – 2 years previous experience
• $0.50 per hour – Williamson County

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City Cedar Park, TX

County Williamson County

Credentials

• Minimum Qualifications: Valid Texas driver’s license and maintain approved driving status throughout employment.
• Minimum Qualifications: High school diploma or GED.
• Minimum Qualifications: Ability to organize workspace and activities using initiative.
• Minimum Qualifications: Follow oral and written instructions.
• Minimum Qualifications: Must be able to learn how to input information into an electronic health record.
• Minimum Qualifications: Ability to work in a fast-paced environment.
• Minimum Qualifications: Must be comfortable working with clients and families experiencing mental health crisis.
• Minimum Qualifications: Must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors.
• Minimum Qualifications: Must be fluent in English.
• Preferred Qualifications: Experience in a person-centered medical, hospital or local mental health authority setting in a front desk environment, demonstrated experience completing financial assessments, knowledge of commercial and government insurance processes.

Administration Address

1009 N. Georgetown Street, Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)