Pathway of Hope Case Manager: Empower Families to Thrive

The Salvation Army; New York (NY); On-site; USD 48,000 - 72,000; Full time

Job summary

The Salvation Army in New York City seeks a Pathway of Hope Case Manager to support families in setting short- and long-term self-sufficiency goals. You will coordinate services, conduct holistic assessments, build individualized action plans, and advocate with partner agencies to ensure clients access needed resources.

You will work with the Regional Coordinator and Corps Officers, maintaining confidentiality and using discretion while guiding clients from intake through completion of their

Qualifications

• Bachelor’s degree in a related social services field.
• 3 years of case management experience preferred.
• Experience with outreach and community capacity development.
• Familiarity with trauma-informed care and cultural sensitivity.
• Bilingual a plus.

Responsibilities

• Perform outreach to identify vulnerable persons in need of services and referrals.
• Screen applicants promptly to identify urgency of need and direct them to appropriate services.
• Conduct intake interviews and assessments via phone and in person.
• Develop individualized action plans with clients and monitor progress.
• Provide advocacy and coordinate services with governmental and non-governmental agencies.
• Document all case management engagements and use WellSky for data entry.
• Prepare monthly statistical reports and attend coordination meetings.
• Dispense NARCAN kits to the community and report dispensed kits.
• Participate in related events to promote the program.

Education

Bachelor's Degree in related social services field

Tools

WellSky

Job description

The Salvation Army in New York City seeks a Pathway of Hope Case Manager to support families in setting short- and long-term self-sufficiency goals. You will coordinate services, conduct holistic assessments, build individualized action plans, and advocate with partner agencies to ensure clients access needed resources.

You will work with the Regional Coordinator and Corps Officers, maintaining confidentiality and using discretion while guiding clients from intake through completion of their