Pathology Front Desk CSR - Temp 900 Hours

UI Health; Chicago (IL); On-site; USD 41,000 - 43,000; Part time

Job summary

UI Health in Chicago, IL is seeking an Extra Help Customer Service Representative for the Labs/Pathology Services department. This on-site, temporary role supports Phlebotomy front desk operations and administrative tasks, handling phones, faxes, test add-ons, and daily workflow.

The position is limited to 900 hours, with a hourly wage range of $29.77–$30.92. Located in the Pathology Department within Hospital Phlebotomy, this role requires strong customer service and organizational skills.

Qualifications

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from college coursework in business administration, communications, public relations or a closely related field.
• Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.

Responsibilities

• Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
• Respects the confidential nature of hospital charts, medical records, and other patient related information.
• Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
• Enter patient information as requested.
• Completes & routes required forms & communicates necessary information to the patient/significant others.
• Creates documents and correspondence.
• Directs visitors and confer with staff when necessary.
• Answers front desk phones and route them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and deliver to supervisors appropriately.
• Responsible for ordering office supplies and maintenance of front office machines.
• Maintains cleanliness and organization of the working and supply areas.
• Order office/lab supplies as needed.
• Perform other related duties and participate in special projects as assigned.

Skills

Customer service

Public relations

Office administration

Healthcare administration

Education

High school diploma or equivalent

College coursework in business administration, communications, public relations or related field

Job description

UI Health in Chicago, IL is seeking an Extra Help Customer Service Representative for the Labs/Pathology Services department. This on-site, temporary role supports Phlebotomy front desk operations and administrative tasks, handling phones, faxes, test add-ons, and daily workflow.

The position is limited to 900 hours, with a hourly wage range of $29.77–$30.92. Located in the Pathology Department within Hospital Phlebotomy, this role requires strong customer service and organizational skills.