Extra Help - Customer Service Representative - Labs/Pathology Services

UIC; Chicago, Northern (IL, KY); Hybrid; USD 85,304,000 - 88,599,000; Full time

Job summary

UI Health is seeking a temporary Extra Help Customer Service Representative for the Labs/Pathology Services department in Chicago, IL. This on-site role supports Phlebotomy with front desk operations, phone coverage, and patient information processing.

The position is limited to 900 hours and pays $29.77–$30.92 per hour. Posting closes 9/11/2026; Requisition ID 1041366; located within UI Health’s pathology services.

Qualifications

• High school diploma or equivalent.
• Three years of related experience in customer services or healthcare administration.
• Ability to handle confidential information.

Responsibilities

• Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
• Answers front desk phones and routes them appropriately.
• Enter patient information as requested and complete required forms.
• Order office supplies and maintain front desk equipment.
• Maintain cleanliness and organization of front office and supplies areas.

Skills

Customer service

Interpersonal communication

Verbal and written English

Education

High school diploma or equivalent

Tools

Epic

Windows

Job description

Extra Help - Customer Service Representative - Labs/Pathology Services

Chicago, IL, United States

|

1041366

Posted on: 9/8/2026 - Application Deadline: 9/11/2026

Extra Help - Customer Service Representative - Labs/Pathology Services

This Position is temporary and limited to 900 hours.

Location: Chicago, IL USA

Requisition ID: 1041366

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: Friday, September 11, 2026

Salary: The range for this position is $29.77 to $30.92 per hour.

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

The Extra Help (EH) Customer Service Representative at UI Health is located in the Pathology Department within Hospital Phlebotomy and provides intermediate-level customer service and front desk administrative support. This position serves as the first point of contact for the Phlebotomy sections and is responsible for answering phones, monitoring faxes, processing test add-ons, and performing a variety of administrative support duties to ensure smooth daily operations.

Duties & Responsibilities

• Direct patients, staff and visitors to clinic, departmental offices, and meeting functions.
• Respects the confidential nature of hospital charts, medical records, and other patient related information.
• Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed.
• Enter patient information as requested.
• Completes & routes required forms & communicates necessary information to the patient/significant others.
• Creates documents and correspondence.
• Directs visitors and confer with staff when necessary.
• Answers front desk phones and route them appropriately, responsible for reporting and tracking Phlebotomy staff call offs and deliver to supervisors appropriately.
• Responsible for ordering office supplies and maintenance of front office machines.
• Maintains cleanliness and organization of the working and supply areas.
• Order office/lab supplies as needed.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
  • college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

• Ideal candidate has experience with Epic and previous call center experience (in a healthcare/lab setting is preferred).
• Must be able to multitask and must be a team player.
• Strong public service commitment, interpersonal communication, verbal and written skills, and ability to organize work is essential to this position.
• Complete understanding and comprehension of customer service practices, methods, and protocol.
• Possess the ability to evaluate new or amended policies and rules for assimilation into the general workflow and ensure consistent and accurate operations.
• Able to project an efficient and professional image in dress and demeanor.
• Has working knowledge of medical terminology and test requirements.
• Able to maintain a calm manner and pleasant interaction under pressure and to meet deadlines.
• Able to exhibit responsiveness and initiative when dealing with client inquiries, conveying competency and helpfulness.
• Able to learn University and Pathology Laboratories policy and rules and to integrate changes into the workflow.
• Able to operate a computer with functional knowledge of Windows.
• Able to learn and operate office equipment used in the performance of designed responsibilities.
• Strong written and verbal English communication skills, with the ability to proofread and correct spelling, punctuation, and grammar as needed.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Looking for more University of Illinois positions?

We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.