Customer Service Representative (Medical Laboratory)

Interpath Laboratory; North Platte (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid time off

In-house testing access

Job summary

Interpath Laboratory is seeking a Medical Laboratory Customer Service Representative to support patients and team goals. The role includes administrative duties, venipuncture, data management, specimen handling, and compliance with safety and HIPAA policies.

The position requires a high school diploma or equivalent; phlebotomy experience is preferred. Strong communication, organization, and reliability are essential for success in a multi-site environment.

Qualifications

• High school diploma or equivalent required.
• Previous phlebotomy experience is preferred.
• Excellent communication skills; able to interact professionally with patients and team members.
• Detail-oriented with a strong focus on accuracy.
• Highly organized and capable of managing multiple responsibilities effectively.

Responsibilities

• Administrative duties: Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.
• Technical responsibilities: Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening.
• Accurate data management: Verifying specimen information, performing data entry, and properly identifying patient information.
• Specimen handling: Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.
• Compliance: Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.
• Flexibility: Covering work shifts at different sites as needed to ensure smooth operations.

Skills

Customer service

Phlebotomy experience

Data entry

Detail oriented

Excellent communication

Organizational skills

Education

High school diploma or equivalent

Job description

Customer Service Representative (Medical Laboratory)

Pathology Services, part of Interpath Laboratory, is seeking a Medical Laboratory Customer Service Representative with excellent people skills to enhance our team. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team’s goals.

Schedule: 4- Day Work Week ( Rotating Schedule, 9- Hour Shifts)

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

In this role, you will be responsible for:

• Administrative duties: Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.
• Technical responsibilities: Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening.
• Accurate data management: Verifying specimen information, performing data entry, and properly identifying patient information.
• Specimen handling: Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.
• Compliance: Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.
• Flexibility: Covering work shifts at different sites as needed to ensure smooth operations.

Reliability: Maintaining consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients.

Education & Certification:

High school diploma or equivalent required.

Experience:

Previous phlebotomy experience is preferred.

Excellent communication skills; able to interact professionally with patients and team members.

Detail-oriented with a strong focus on accuracy.

Highly organized and capable of managing multiple responsibilities effectively.

Physical Requirements:

• Laboratory setting with automated equipment emitting ambient sounds.
• High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs.
• Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield).
• Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day.
• Frequent bending, extended standing, and lifting up to 30 pounds.
• Flexibility to work extended hours or overtime as needed.

OSHA Category: This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties.

It is our company policy to provide, free of charge, the Hepatitis Vaccine Series for all employees of the company who may be exposed to blood or body fluids.
1. Employees will be counseled upon hire regarding the vaccination series.
2. Upon the signing of the proper form, the employee will begin their series at the next scheduled vaccination day after hiring.
3. The series will be administered by a nurse at a designated clinic or hospital.
4. Documentation will be kept in the employee's permanent Personnel File.
5. When necessary, the Medical Director will determine follow up protocol.
Eligibility for Hepatitis Vaccine will be decided by the employee's supervisor based on their possible exposure to blood or body fluids during job performance, such as (but not limited to): Phlebotomy, Sample handling, Testing, Courier of Specimens, Direct patient contact/care, Janitorial Services.

About Us: Interpath Laboratory is a family-owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest’s leading independent laboratories, with plans for continued and strategic expansion into the Midwest.

We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees.

At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve.

Voluntary Self-Identification

As set forth in Interpath Laboratory’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.