Clinical Lab Associate 4, Laboratory Service Center - Full-Time, Evening Shift

UChicago Medicine; Harvey (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading academic healthcare system seeks a Clinical Lab Associate 4 for their Laboratory Service Center in Harvey, Illinois. This full-time, onsite role requires working closely with patients and laboratory team members, ensuring excellent customer service while performing clerical and technical duties. Responsibilities include delivering samples, performing specimen collections, and timely registration of patients. Applicants must have a high school diploma and phlebotomy course completion. Excellent interpersonal skills and laboratory experience are preferred.

Qualifications

• Must have completed high school or equivalent.
• Successful completion of an accredited phlebotomy course or program.
• Must have at least 6 months full-time experience involving phlebotomy and/or laboratory work.
• Familiarity with medical terminology and basic computer skills are essential.

Responsibilities

• Deliver samples to appropriate departments within acceptable time limits.
• Perform venipunctures and specimen collections following policies.
• Ensure timely registration of specimens and handling of special accounts.
• Investigate delays and monitor the completion of specimen collection.

Skills

Phlebotomy

Customer service

Medical terminology

Interpersonal skills

Teamwork

Education

High school diploma or equivalent

Completion of accredited phlebotomy course

Job description

Job Description

Be a part of a world‑class academic healthcare system, Ingalls Memorial Hospital, as a Clinical Lab Associate 4 in the Laboratory Service Center department. In this role you will work in partnership with laboratory team members, other departments, patient care services, and hospital departments. The Laboratory Service Center is available for urgent or standard result times. We can analyze specimens at the cellular, chemical, endocrinological or immunologic levels. Through numerous lab specialties and processes, we offer an expansive array of tests performed by experienced laboratory professionals to provide insights on your health. This position is a 100% onsite opportunity and you must be based in the greater Chicagoland area.

Under the leadership of the Director of Laboratory Services and Laboratory Supervisors, you will perform assigned supportive work in the delivery of patient care, involving multiple office, clerical and technical duties. You will interact, intervene, and problem‑solve to ensure exceptional customer service by greeting patients, responding to telephone inquiries and faxes, and distributing test results. You will process human specimens for delivery to laboratory departments for testing, perform a limited number of technical procedures for which training has been given and competency demonstrated, and perform blood specimen collection within compliance of Federal Regulatory Guidelines. You will demonstrate necessary skills and knowledge through competencies for specific skills appropriate to the age of patients served as delineated by competency tools. You will perform other duties as assigned.

Essential Job Functions

• Delivers samples to appropriate departments within acceptable time limits.
• Monitors for completion of STAT out‑patient tests and promptly notifies referring physician or agency.
• Ensures timely registration of specimens and handling of special accounts.
• Ensures timeliness in relay of patient results by investigating delays and monitoring completion of specimen collection and results.
• Performs all venipunctures and specimen collections following policies and procedures of the Department of Laboratory Services at satellites of the laboratory and/or at client offices while providing excellent customer service.
• Handles specimens upon receipt in the lab following the policies and procedures of the Department of Laboratory Services.
• Prepares specimens to be sent to outside reference laboratories in accordance with requirements specified for each referral laboratory.
• Ensures outpatients receive excellent customer service when presenting at the laboratory for specimen collection and ensures proper registration and ordering of tests.
• Performs registration of patients into the patient financial system or LIS system according to procedure to ensure correct billing and enters physician‑ordered tests into LIS.

Required Qualifications

• Must have completed high school or equivalent.
• Successful completion of an accredited phlebotomy course or program.
• Must have equivalent of 6‑month full‑time employment involving phlebotomy and/or laboratory, medical or clerical experience with emphasis on customer service.
• Performance of phlebotomy and/or cardiology skills valid as assessed by competency tools with a minimum pass rate of 80 percent is mandatory.
• Familiarity with medical terminology and basic computer skills are essential.
• Effective interpersonal skills in dealing with patients, families and co‑workers.
• Ability to function effectively in an extended team environment.
• Ability to resolve conflict effectively.
• Ability to work in a fast‑paced, time‑critical department.
• Ability to give and receive feedback.

Preferred Qualifications

• Successful completion of accredited phlebotomy program or certification by:
• ASCP (American Society of Clinical Pathologists)
• AMT (American Medical Technologist)
• NCCLS (National Committee for Clinical Laboratory Standards)
• NPA (National Phlebotomy Association)
• ASCLS (American Society for Clinical Laboratory Scientists)
• NCA (National Certifying Agency)
• NHA (National Healthcare Association)

Position Details

• Job Type/FTE: Full Time
• Shift: Evenings
• Unit/Department: Laboratory Service Center
• CBA Code: SEIU

Additional Information

In this role you will generally work approximately 40 hours per week. Your schedule will consist of one 8‑hour day shift, with a start time ranging between 11:00 am–2:00 pm, and will not include on‑call shifts. The position is 100% onsite at the Ingalls campus. Weeks may include occasional weekend work (Saturday and/or Sunday).

Location: 1 Ingalls Dr, Harvey, IL 60426.

Equal Opportunity Statement

UChicago Medicine is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Conditions of Employment

All employees are required to complete a pre‑employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered to the position. The pay range is based on a full‑time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union. Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.