Patent Prosecution CSM — AI-Driven Training & Growth

LexisNexis Reed Tech; Horsham (PA); On-site; USD 72,000 - 119,000; Full time

Job summary

LexisNexis Intellectual Property Solutions is seeking a Customer Success Manager who will serve as a subject matter expert for our IP product suite, helping customers realize value through training, presentations, demonstrations, and strategic engagement.

You will work with customers and internal teams to drive product adoption and uncover growth opportunities while delivering an exceptional customer experience.

Qualifications

• Equivalent experience in a customer-facing role.
• Proven ability to work independently and manage multiple client relationships.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills (verbal, written and presentation).
• Experience using a CRM system (e.g., Salesforce).
• Ability to travel approximately 25%.
• Experience with generative AI tools for research and content creation.

Responsibilities

• Increase awareness and drive usage of LN content, products and services.
• Identify revenue and growth opportunities within assigned market and/or accounts.
• Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams.
• Create and deliver specialized customer presentations to drive usage and communicate the value proposition and differentiators.
• Provide support and training for the sales team through joint calls, demonstrations and training.
• Research the competitive landscape to present analyses of the market to Product, Segment and Marketing.
• Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis.

Skills

Customer-facing experience

Independent/work management

Troubleshooting

Communication skills

Generative AI tools

Cross-functional collaboration

Willingness to travel

Tools

Salesforce

Job description

LexisNexis Intellectual Property Solutions is seeking a Customer Success Manager who will serve as a subject matter expert for our IP product suite, helping customers realize value through training, presentations, demonstrations, and strategic engagement.

You will work with customers and internal teams to drive product adoption and uncover growth opportunities while delivering an exceptional customer experience.