Patent Prosecution Customer Success Manager

Reed Technology and Information Services LLC Company; Horsham (PA); On-site; USD 72,000 - 119,000; Full time

Benefits offered by this job

Flexible hours

Wellbeing initiatives

Job summary

LexisNexis Intellectual Property Solutions seeks a Customer Success Manager to help customers realize value from our product suite through training, demos and strategic engagement.

You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.

Qualifications

• Equivalent experience in a customer-facing role (e.g., CS, account management).
• Ability to work independently and manage multiple client relationships.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Experience using generative AI tools for research, drafting, and analysis.

Responsibilities

• Increase awareness and drive usage of LN content, products, and services.
• Identify revenue and growth opportunities within accounts.
• Demonstrate deep product knowledge and support Product, Sales, and Marketing.
• Create and deliver customer presentations to show value and differentiators.
• Provide training and joint calls with the sales team.
• Analyze the competitive landscape and report findings to Product/Marketing.
• Use AI tools to boost research, communications, training content, and usage analysis.

Skills

Customer facing

Independent

Troubleshooting

Excellent communication

Generative AI tools

CRM system

Cross-functional collaboration

Willingness to travel

Tools

Salesforce

ChatGPT

Claude

Copilot

Job description

Are you passionate about helping innovators maximize the value of cutting-edge intellectual property solutions? Do you enjoy building strong customer relationships, delivering impactful training, and driving customer success through technology and innovation?

About our Team

At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About the Role

As a Customer Success Manager, you will serve as a subject matter expert for the LexisNexis Intellectual Product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.

Responsibilities

• Take action to increase awareness and drive usage and preference of LN content, products and services
• Identify and target revenue and growth opportunities within assigned market and/or accounts
• Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams
• Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators
• Provide support and training for the sales team through joint calls, demonstrations and training
• Research the competitive landscape to present analyses of the market to Product, Segment and Marketing
• Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis

Requirements

• Equivalent experience in a customer-facing role
• Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills (verbal, written and presentation)
• Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations
• Experience using a CRM system (e.g., Salesforce)
• Experience working collaboratively with cross‑functional teams
• Ability to travel (approximately 25%)

Preferred Requiements

• Hands‑on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner
• Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center
• Prior customer‑facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor
• Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data
• Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $71,600 - $119,400.

Geographic differentials may apply in some locations to better reflect local market rates.

If performed in New Jersey, the base pay range is $84,546 - $135,054.

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.