Patent Prosecution Customer Success Manager

Lexisnexis-Reed-Tech-2; Walnut Grove (PA); Sur place; USD 72 000 - 119 000; Plein temps

Résumé du poste

LexisNexis Intellectual Property Solutions is seeking a Customer Success Manager to drive value from our IP product suite through training, presentations, demonstrations, and strategic engagement. You will work with customers and internal teams to drive adoption and identify growth opportunities, delivering an exceptional experience.

You will support the sales team, research the competitive landscape, and leverage generative AI tools to enhance research, communications and training content while

Qualifications

• Equivalent experience in a customer-facing role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills (verbal, written, presentation).
• Experience using CRM systems (e.g., Salesforce).
• Experience with generative AI tools for research, drafting and analysis.

Responsabilités

• Increase awareness and drive usage of LexisNexis Intellectual Property content, products and services.
• Identify revenue and growth opportunities within assigned accounts.
• Demonstrate deep product knowledge and act as an internal resource for Product, Sales and Marketing.
• Create and deliver specialized customer presentations to drive usage and communicate value propositions.
• Provide support and training for the sales team through joint calls, demonstrations and training.
• Research the competitive landscape and present market analyses to Product, Segment and Marketing.
• Use generative AI tools to increase team efficiency in research, communications, training content and usage analysis.

Connaissances

Customer-facing experience

Training delivery

Public speaking

Relationship management

Generative AI tools

CRM proficiency

Travel readiness

Outils

Salesforce

Description du poste

Are you passionate about helping innovators maximize the value of cutting-edge intellectual property solutions?Do you enjoy building strong customer relationships, delivering impactful training, and driving customer success through technology and innovation?About our TeamAt LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind.About the RoleAs a Customer Success Manager, you will serve as a subject matter expert for the LexisNexis Intellectual Property product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community.ResponsibilitiesTake action to increase awareness and drive usage and preference of LN content, products and servicesIdentify and target revenue and growth opportunities within assigned market and/or accountsDemonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teamsCreate and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiatorsProvide support and training for the sales team through joint calls, demonstrations and trainingResearch the competitive landscape to present analyses of the market to Product, Segment and MarketingUse generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysisRequirementsEquivalent experience in a customer-facing roleProven ability to work independently, manage multiple client relationships, and adapt quickly to shifting prioritiesStrong troubleshooting and problem-solving skillsExcellent communication skills (verbal, written and presentation)Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerationsExperience using a CRM system (e.g., Salesforce)Experience working collaboratively with cross-functional teamsAbility to travel (approximately 25%)Preferred Requiements:Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examinerWorking command of the patent prosecution lifecycle and USPTO systems such as Patent CenterPrior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendorExperience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing dataFamiliarity with IP analytics, patent search, patent prosecution, or related intellectual property technologiesWork in a Way That Works for YouWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.About the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. If performed in New Jersey, the base pay range is $84,546 - $135,054.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.