Patek Philippe Salon Director - Luxury Client Experience

Tiffany & Co.; New York (NY); Presencial; USD 160 000 - 220 000; Tempo integral

Resumo da oferta

The Landmark's Patek Philippe Salon at Tiffany & Co. seeks a Director who will lead sales, client experience, and operations with luxury rigor.

You will translate strategy into actionable plans, build a high-performing team, and drive disciplined execution across all functions to deliver a premier client experience for local and international clientele. With 15+ years in luxury retail, you will coach selling behaviors, nurture relationships, and ensure operational excellence while aligning with

Qualificações

• 15+ years of luxury retail, fine jewelry, luxury watch, or related consumer goods experience.
• Proven track record of achieving sales targets and sustainable growth.
• Strong understanding of luxury client expectations and personalized shopping.
• Experience attracting, developing, and retaining diverse talent with accountability.
• Strong communication, influencing, and collaboration skills across functions.
• Ability to balance strategic priorities with hands-on leadership.
• Strong organizational skills and attention to detail in a dynamic luxury environment.
• Proficiency in Microsoft Office and familiarity with CRM and POS systems.
• Flexible to work non-traditional hours, including evenings and weekends.
• Bachelor’s degree preferred; authorization to work in the United States.

Responsabilidades

• Own and drive sales performance for the Patek Philippe Salon and meet commercial targets.
• Translate commercial strategy into actionable priorities and measurable outcomes.
• Leverage local and international clientele to identify growth opportunities.
• Develop strategies to strengthen performance, productivity, and long-term growth.
• Lead regular business reviews and team meetings to drive accountability.
• Establish and reinforce clienteling with acquisition, outreach, and retention.
• Coach the team on client development, conversion, and personalized luxury delivery.
• Ensure consistent, exceptional client experiences across all touchpoints.
• Foster collaboration with HR, operations, and cross-functional partners.

Conhecimentos

Luxury retail leadership

Sales leadership

Client experience excellence

Strategic business alignment

Talent development & coaching

Communication & collaboration

Organizational skills

CRM & POS familiarity

Flexibility to work non-traditional

Formação académica

Bachelor's degree in a related field

Ferramentas

Microsoft Office

CRM systems

POS systems

Descrição da oferta de emprego

The Landmark's Patek Philippe Salon at Tiffany & Co. seeks a Director who will lead sales, client experience, and operations with luxury rigor.

You will translate strategy into actionable plans, build a high-performing team, and drive disciplined execution across all functions to deliver a premier client experience for local and international clientele. With 15+ years in luxury retail, you will coach selling behaviors, nurture relationships, and ensure operational excellence while aligning with