Director, Luxury Salon & Client Experience Leader

Tiffany & Co.; New York (NY); On-site; USD 160,000 - 220,000; Full time

Job summary

Tiffany & Co. in New York’s The Landmark is seeking a Director for the Patek Philippe Salon to lead sales, client development, and salon operations.

You will drive commercial performance, build strong relationships with local and international clients, and model exceptional luxury client engagement. You will translate strategic priorities into practical plans, develop a high-performing team, coach selling behavior, and partner with cross-functional leaders to ensure consistent execution of

Qualifications

• 15+ years of luxury retail and leadership experience.
• Demonstrated track record delivering sales growth and client engagement.
• Ability to manage multi-faceted luxury environments and teams.

Responsibilities

• Own and drive sales performance for the Patek Philippe Salon and achieve targets.
• Translate strategy into actionable plans and supervise a high-performing team.
• Coach client development, deliver luxury client experiences, and build lasting relationships.
• Oversee salon operations, talent development, and cross-functional collaboration.

Skills

Luxury retail leadership

Sales targets

Client relationship management

Communication skills

Collaboration across functions

Organizational skills

MS Office

Education

Bachelor's degree in a related field

Tools

CRM systems

POS systems

Microsoft Office

Job description

Tiffany & Co. in New York’s The Landmark is seeking a Director for the Patek Philippe Salon to lead sales, client development, and salon operations.

You will drive commercial performance, build strong relationships with local and international clients, and model exceptional luxury client engagement. You will translate strategic priorities into practical plans, develop a high-performing team, coach selling behavior, and partner with cross-functional leaders to ensure consistent execution of