Passport Acceptance Agent

micro1; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

micro1 is seeking Passport Acceptance Agents to work remotely on a short-term contract for 20-30 hours per week. Leverage your front-counter experience to vet AI-generated passport guidance and ensure accuracy for real applicants.

Applicants should hold an active passport acceptance designation, with 1+ year of public-facing experience. Strong written communication is essential to deliver precise rubrics and feedback to the team.

Qualifications

• Current or recent passport acceptance agent designation.
• 1+ years helping the public with passport applications.
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors.
• US-based; able to start quickly and commit 20-30 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample passport questions and flag any that don't sound like real applicants.
• Write rubrics that define a correct, complete answer for new applications, renewals and replacements.
• Cover identity and citizenship documents, photo requirements, and minors in rubrics.
• Evaluate AI-generated answers against rubrics, flagging errors and omissions.
• Share clear written feedback with the project team, asynchronously.

Skills

Public interaction

Attention to detail

Clear writing

Job description

Role Title: Passport Acceptance Agent Role Type: Contractor Location: Remote Time Commitment: 20-30 hours/week, short-term project micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You'll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample passport questions and flag any that don't sound like what real applicants ask.
• Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
• Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
• 1+ years helping the public with passport applications
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Nice to Have

• Experience with lost, stolen, or damaged passports and name changes
• Experience creating guides, checklists, or training materials
• Experience helping a diverse range of applicants, including rural and non-English-speaking customers

Originally posted on Himalayas