Consular Officer / Passport Specialist - Remote

YO AI Labs; New York (NY); Remote; USD 41,000 - 62,000; Part time

Job summary

YO AI Labs seeks a former U.S. Consular Officer or Passport Specialist to evaluate AI-generated guidance on passport and citizenship matters.

This remote, contractor role asks for 20–30 hours per week and leverages your State Department experience to ensure accuracy and reliability, with no prior AI experience required. Responsibilities include reviewing questions, developing rubrics for complex cases, and giving clear feedback to the team.

Qualifications

• Strong written communication skills.
• Attention to detail in complex guidance.
• Working knowledge of citizenship and passport rules.

Responsibilities

• Review passport and citizenship questions for realism and relevance.
• Develop evaluation rubrics for complex cases (lost/stolen passports, name changes, citizenship documentation).
• Assess scenarios involving minors, custody, and births abroad.
• Evaluate AI-generated answers for errors, omissions, and outdated guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Skills

Written communication

Attention to detail

Passport rules knowledge

Job description

Role Title: Consular Officer / Passport Specialist

Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project

We are seeking former Consular Officers and Passport Specialists to evaluate and improve AI-generated guidance on passport and citizenship matters. You'll apply your U.S. State Department experience to ensure questions reflect real applicant concerns and answers are accurate, complete, and reliable. No prior AI experience is required.

Key Responsibilities

• Review passport and citizenship questions for realism and relevance.
• Develop evaluation rubrics for complex cases involving lost, stolen, or damaged passports, name changes, and citizenship documentation.
• Assess scenarios involving minors, custody, and applicants born or residing abroad.
• Evaluate AI-generated answers for errors, omissions, and outdated guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Required Qualifications

• Former U.S. State Department experience in a passport agency as a Passport Specialist or Adjudicator, or in a consular section as a Consular Officer.
• At least 1 year of experience adjudicating or advising on passport or citizenship matters.
• Working knowledge of citizenship and nationality rules and passport eligibility.
• Based in the United States.
• Ability to start quickly and commit 20–30 hours per week.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience with document fraud detection.
• Experience handling name changes and identity documentation cases.
• Experience creating guides, FAQs, or training materials.
• Experience assisting diverse applicants, including non-English-speaking customers.