Passenger Services & Wheelchair Support Specialist

GCG Ground Services LLC; Charlotte Amalie (United States Virgin Islands); On-site; USD 17,000 - 25,000; Full time

Job summary

GCG Ground Services LLC is seeking a Passenger Services team member to support passengers, including those needing wheelchair assistance, during arrival, check-in, and boarding. You will manage wheelchair services, reservations, and related inquiries to ensure smooth travel experiences.

You will guide guests through security checkpoints and immigration processes, collaborate with Ramp Service Agents, and operate jet bridges and reservation software to deliver reliable, friendly service across

Qualifications

• No explicit qualifications stated in the provided HTML.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversee all customer services issues related to wheelchair bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Job description

GCG Ground Services LLC is seeking a Passenger Services team member to support passengers, including those needing wheelchair assistance, during arrival, check-in, and boarding. You will manage wheelchair services, reservations, and related inquiries to ensure smooth travel experiences.

You will guide guests through security checkpoints and immigration processes, collaborate with Ramp Service Agents, and operate jet bridges and reservation software to deliver reliable, friendly service across