Airport Passenger Service Assistant – Wheelchair Support

Unifi Aviation LLC; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, and Vision Insurance

Paid Time Off (PTO)

Travel Discounts (ID90, Concur)

Tuition Discounts

Job summary

Prospect Airport Services is seeking a Passenger Service Assistant (Wheelchair Agent) to assist passengers needing wheelchair support throughout their airport journey. You will provide courteous, safe, and respectful service from curbside to aircraft and final destinations.

The role emphasizes safety, teamwork, and strong customer service, with rotating shifts across mornings, evenings, overnights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• English proficiency to communicate with passengers and team members.
• Ability to obtain airport credentials and security clearances.
• Strong customer service and teamwork.

Responsibilities

• Provide wheelchair assistance to passengers throughout the airport while delivering excellent customer service.
• Assist passengers with check-in, baggage handling, baggage claim, and navigating airport terminals.
• Safely assist passengers when boarding or exiting aircraft, including navigating aircraft stairs when required.
• Collect wheelchairs from airport concourses and return them to designated staging areas.
• Follow all company, airline, airport, and safety policies and procedures.
• Communicate professionally and respectfully with passengers, coworkers, supervisors, and airline personnel.
• Perform other related duties as assigned within the requirements of the position.

Skills

Customer service

Teamwork

Communication

Reliability

Education

High school diploma or GED

Job description

Prospect Airport Services is seeking a Passenger Service Assistant (Wheelchair Agent) to assist passengers needing wheelchair support throughout their airport journey. You will provide courteous, safe, and respectful service from curbside to aircraft and final destinations.

The role emphasizes safety, teamwork, and strong customer service, with rotating shifts across mornings, evenings, overnights, weekends, and holidays.