Airport Passenger Support: Wheelchair Assistant

Unifi Aviation, LLC; Milwaukee (WI); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

Paid Time Off (PTO)

Travel discounts

Tuition discounts

Job summary

Prospect Airport Services seeks a Passenger Service Assistant (Wheelchair Agent) to help travelers needing wheelchair assistance from curbside to aircraft and beyond. You will support check-in, baggage handling, and terminal navigation with a focus on safety and courtesy.

The role requires 18+, a high school diploma or GED, and strong English communication. It offers rotating shifts, weather exposure, and opportunities to contribute to a welcoming travel experience.

Qualifications

• High school diploma or GED.
• Must be at least 18.
• Proficiency in English to communicate effectively.
• Strong customer service skills, reliability, and a willingness to help others.
• Ability to work independently and as part of a team.

Responsibilities

• Provide wheelchair assistance to passengers throughout the airport while delivering excellent customer service.
• Assist passengers with check-in, baggage handling, baggage claim, and navigating airport terminals.
• Safely assist passengers when boarding or exiting aircraft, including navigating aircraft stairs when required and authorized.
• Collect wheelchairs from airport concourses and return them to designated staging areas.
• Follow all company, airline, airport, and safety policies and procedures.
• Communicate professionally and respectfully with passengers, coworkers, supervisors, and airline personnel.
• Perform other related duties as assigned within the requirements of the position.

Skills

Customer service

Reliability

Teamwork

Independence

Education

High school diploma or GED

Job description

Prospect Airport Services seeks a Passenger Service Assistant (Wheelchair Agent) to help travelers needing wheelchair assistance from curbside to aircraft and beyond. You will support check-in, baggage handling, and terminal navigation with a focus on safety and courtesy.

The role requires 18+, a high school diploma or GED, and strong English communication. It offers rotating shifts, weather exposure, and opportunities to contribute to a welcoming travel experience.