Airport Passenger Care Specialist (Wheelchair Assistant)

Unifi Aviation, LLC; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

Paid Time Off (PTO)

Travel discounts

Tuition discounts

Job summary

Prospect Airport Services is seeking a Passenger Service Assistant (Wheelchair Agent) to support passengers needing wheelchair assistance through all airport touchpoints, from curbside to aircraft and beyond.

The role focuses on safe, respectful, and professional service, working as part of a team in a fast-paced airport environment. Benefits and daily wage access are highlighted as part of the employee offering.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Ability to obtain and maintain airport credentials and security clearances.
• Proficiency in English to communicate with passengers and team members.
• Strong customer service skills and reliability.
• Ability to work independently and as part of a team.

Responsibilities

• Provide wheelchair assistance to passengers throughout the airport while delivering excellent customer service.
• Assist passengers with check-in, baggage handling, baggage claim, and navigating terminals.
• Safely assist passengers when boarding or exiting aircraft, including stairs when required.
• Collect wheelchairs from concourses and return them to designated staging areas.
• Follow all company, airline, airport, and safety policies and procedures.
• Communicate professionally with passengers, coworkers, supervisors, and airline personnel.
• Perform other related duties as assigned.

Skills

English proficiency

Customer service

Teamwork

Reliability

Physical stamina

Communication

Independent work

Education

High school diploma or GED

Job description

Prospect Airport Services is seeking a Passenger Service Assistant (Wheelchair Agent) to support passengers needing wheelchair assistance through all airport touchpoints, from curbside to aircraft and beyond.

The role focuses on safe, respectful, and professional service, working as part of a team in a fast-paced airport environment. Benefits and daily wage access are highlighted as part of the employee offering.