Passenger Assist/ Agent

GCG Ground Services LLC; Charlotte Amalie (United States Virgin Islands); On-site; USD 17,000 - 25,000; Full time

Job summary

GCG Ground Services LLC is seeking a Passenger Services team member to support passengers, including those needing wheelchair assistance, during arrival, check-in, and boarding. You will manage wheelchair services, reservations, and related inquiries to ensure smooth travel experiences.

You will guide guests through security checkpoints and immigration processes, collaborate with Ramp Service Agents, and operate jet bridges and reservation software to deliver reliable, friendly service across

Qualifications

• No explicit qualifications stated in the provided HTML.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversee all customer services issues related to wheelchair bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Job description

Welcome to a workplace where everyone passionately believes in one purpose! Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance.
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Oversee all customer services issues related to wheelchair bound customers.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here! Through a great team of experts, GCG provides quality and excellence, aiming to impact people's lives. The company’s goal is to create memorable connections, transforming its services into personalized experiences that exceed the expectations of its internal and external clients throughout Latin America and The Caribbean. GCG offers career growth opportunities for individuals at all levels of experience.