Passenger Service Coordinator OCC

SkyWest, Inc.; Saint George (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Performance rewards and profit-sharing

Health care (medical, dental, and visa

Discounted and standby travel

Job summary

SkyWest Airlines seeks a Passenger Service Coordinator to serve as the central OCC liaison, delivering timely passenger service information to System Coordinators and Dispatchers. This full-time role focuses on customer satisfaction, reliability, and cross-department coordination.

Requirements include airline customer service experience, strong communication, and fluency in English. The position supports international operations and involves assisting with customs paperwork as needed.

Qualifications

• Prior airline customer service experience is required.
• Excellent written and verbal communication skills.
• Able to fluently read, write, speak, and understand English.

Responsibilities

• Serve as a liaison between Passenger Service and Safety/Security departments.
• Manage international customs paperwork and procedures liaison.
• Assist System Coordinators and Dispatchers with passenger information and irregularities.
• Support customer satisfaction, reliability, and cross-department rapport.
• Participate in Passenger Service training in the OCC.
• Provide reporting to support decision-making and ops opportunities.
• Maintain currency by attending Passenger Service training.
• Advise on cancellations, delays, and reflow from OCC.

Skills

Multitasking

Communication skills

Customer service

Team player

English fluency

Self-motivated

Tools

Sabre Movement Control

Job description

About SkyWest

With over 16,000 aviation professionals operating thousands of daily flights, SkyWest Airlines connects millions of passengers each month to hundreds of destinations across North America. SkyWest is the largest independently owned regional airline and operates in partnership with Delta Air Lines, United Airlines, American Airlines, and Alaska Airlines. Headquartered in St. George, Utah, SkyWest's industry-leading team has consistently generated solid operational and economic performance, setting the standard for excellence in the regional industry.

SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits such as:

• 401(k) match
• Performance Rewards and profit-sharing
• Health care (medical, dental, and vision)
• Discounted and standby travel privileges worldwide for you and your family with our four major partners (Delta Air Lines, American Airlines, Alaska Airlines, and United Airlines)

Primary Job Duties

The Passenger Service Coordinator serves as the central point in the Operational Control Center (OCC). Their primary role is to provide timely and pertinent passenger service and passenger information to the System Coordinators and Dispatchers regarding critical information.

• Serve as a liaison between the Passenger Service and Safety/Security departments
• Serve as the primary liaison for all international customs paperwork and procedures
• Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities
• Serve as a liaison between Passenger Service and Dispatch to assist with customer satisfaction, reliability, and rapport between departments
• Assist in training the Passenger Service department in the OCC on various AO techniques
• Provide reporting related to decision-making and operational opportunities
• Attend Passenger Service training to maintain currency
• Provide OCC customer service advocacy insight regarding cancellations, delays, and reflow
• This is a full-time position

Minimum Requirements

• Prior airline customer service experience required
• Knowledge of American, Delta, and United reservation systems preferred
• Knowledge of Sabre Movement Control preferred
• GSC and CRO qualified
• Excellent multitasking skills
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Standard office skills (filing, phones, copier, etc.)
• Able to fluently read, write, speak, and understand English
• Friendly and outgoing personality
• Self-motivated, team player

Physical and Other Requirements

• Be at least 18 years of age
• Ability to work in stressful situations
• Ability to sit for extended periods
• Ability to travel when required
• Ability to periodically stand, walk and climb stairs
• Starting at $16.13 to $22.43 per hour based on years of service with SkyWest Airlines
• This is a Department of Transportation safety-sensitive position.

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.