ASE Customer Service Agent - Full-Time

SkyWest Airlines; Aspen (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Worldwide flight benefits

401(k) match

Profit sharing

Great team atmosphere

Opportunities to advance within the公司

Job summary

SkyWest Airlines is seeking a Customer Service Agent in Aspen, CO to provide front-line service to passengers, greet travelers, issue tickets, assign seats, check baggage, and assist with rebooking during busy travel times. Applicants must be 18+, have a HS diploma or GED, pass a background check and drug screen, be legally authorized to work in the U.S.

without sponsorship, and lift 50 lbs. The role is full-time with starting pay of $20/hour, offering worldwide flight benefits, a 401(k) match,

Qualifications

• 18 years of age or older.
• High School Diploma or GED.
• Pass a pre-placement background check and drug screen.
• Legally authorized to work in the United States for any employer without sponsorship.
• Lift 50 lbs. with or without reasonable accommodation.
• Flexible schedule, including split shifts mornings/afternoons/evenings/weekends/holidays.
• May be required to remain beyond scheduled end time due to operations.
• Full-time position, starting at $20 per hour.
• Not a Department of Transportation safety-sensitive position.

Responsibilities

• Greet passengers, issue tickets, provide seat assignments, check baggage and rebook passengers as needed.
• Assist passengers with special-needs and resolve customer complaints.
• Communicate clearly with ground personnel and flight crews.
• Handle situations such as cancelled or delayed flights in a calm and professional manner.

Skills

Customer service

Passenger handling

Communication

Teamwork

Education

High School Diploma or GED

Job description

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!

As a SkyWest employee, you’ll enjoy a variety of benefits:

• Worldwide flight benefits for you and your family
• 401(k) match
• Profit sharing
• Great team atmosphere
• Opportunities to advance within the company
• Shift-trade flexibility

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Assist passengers with special-needs and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as canceled and delayed flights
• Perform other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experiences. To apply, you only need to meet the following criteria:

• 18 years of age or older
• Have a High School Diploma or GED
• Pass a pre-placement background check and drug screen
• Legally authorized to work in the United States for any employer without sponsorship
• Lift 50 lbs. with or without reasonable accommodation
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• Due to irregular operations or operational disruptions, employees may occasionally be required to remain at work beyond their scheduled end time
• This is a full-time position, starting at $20 per hour
• This is not a Department of Transportation safety-sensitive position

Physical and Other Requirements

This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.