OCC Passenger Service Coordinator — Flight Operations Liaison

SkyWest; Saint George (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Performance rewards and profit-sharing

Health care (medical, dental, and visa

Discounted and standby travel

Job summary

SkyWest Airlines seeks a Passenger Service Coordinator to serve as the central OCC liaison, delivering timely passenger service information to System Coordinators and Dispatchers. This full-time role focuses on customer satisfaction, reliability, and cross-department coordination.

Requirements include airline customer service experience, strong communication, and fluency in English. The position supports international operations and involves assisting with customs paperwork as needed.

Qualifications

• Prior airline customer service experience is required.
• Excellent written and verbal communication skills.
• Able to fluently read, write, speak, and understand English.

Responsibilities

• Serve as a liaison between Passenger Service and Safety/Security departments.
• Manage international customs paperwork and procedures liaison.
• Assist System Coordinators and Dispatchers with passenger information and irregularities.
• Support customer satisfaction, reliability, and cross-department rapport.
• Participate in Passenger Service training in the OCC.
• Provide reporting to support decision-making and ops opportunities.
• Maintain currency by attending Passenger Service training.
• Advise on cancellations, delays, and reflow from OCC.

Skills

Multitasking

Communication skills

Customer service

Team player

English fluency

Self-motivated

Tools

Sabre Movement Control

Job description

SkyWest Airlines seeks a Passenger Service Coordinator to serve as the central OCC liaison, delivering timely passenger service information to System Coordinators and Dispatchers. This full-time role focuses on customer satisfaction, reliability, and cross-department coordination.

Requirements include airline customer service experience, strong communication, and fluency in English. The position supports international operations and involves assisting with customs paperwork as needed.