OCC Passenger Service Coordinator – Dispatch Liaison

Skywest Airlines of USA; Saint George (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Health care (medical, dental, and vis​

Job summary

The Passenger Service Coordinator role at SkyWest Airlines in Saint George, Utah, centers in the OCC, delivering timely passenger service information to System Coordinators and Dispatchers during critical operations.

It involves coordinating with Safety and Passenger Service, handling international customs paperwork, and assisting with passenger connections and irregularities to support reliability and customer satisfaction. This is a full-time position.

Qualifications

• Excellent multitasking skills.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Able to fluently read, write, speak, and understand English.

Responsibilities

• Serve as a liaison between Passenger Service and Safety/Security departments.
• Serve as the primary liaison for all international customs paperwork and procedures.
• Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities.
• Serve as a liaison between Passenger Service and Dispatch to assist with customer satisfaction, reliability, and rapport between departments.
• Assist in training the Passenger Service department in the OCC on various AO techniques.
• Provide reporting related to decision-making and operational opportunities.
• Attend Passenger Service training to maintain currency.
• Provide OCC customer service advocacy insight regarding cancellations, delays, and reflow.

Skills

Multitasking

Communication skills

Customer service

English proficiency

Tools

Sabre Movement Control

Job description

The Passenger Service Coordinator role at SkyWest Airlines in Saint George, Utah, centers in the OCC, delivering timely passenger service information to System Coordinators and Dispatchers during critical operations.

It involves coordinating with Safety and Passenger Service, handling international customs paperwork, and assisting with passenger connections and irregularities to support reliability and customer satisfaction. This is a full-time position.