OCC Passenger Service Coordinator (Airline Ops)

SkyWest Airlines; Saint George (UT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Performance Rewards and profit-sharing

Health care (medical, dental, and vis​

Discounted and standby travel with Sky

Job summary

SkyWest Airlines is hiring for a full-time Passenger Service liaison role in Saint George, UT. The position focuses on coordinating between Passenger Service and Safety/Security, handling international customs paperwork, and supporting dispatch with passenger information and irregularities.

The role requires prior airline customer service experience and familiarity with major reservation systems. Excellent communication and teamwork are essential, with opportunities for growth within SkyWest’s

Qualifications

• Prior airline customer service experience required.
• Knowledge of major airline reservation systems preferred (American, Delta, United).
• Sabre Movement Control knowledge is preferred.
• GSC and CRO qualified.
• Excellent multitasking and communication skills.
• Friendly, outgoing personality; team player.

Responsibilities

• Liaise between Passenger Service and Safety/Security departments.
• Handle international customs paperwork and procedures coordination.
• Assist System Coordinators and Dispatchers with passenger information and connections.
• Act as liaison between Passenger Service and Dispatch to improve customer satisfaction and reliability.
• Assist in OCC training for Passenger Service and AO techniques.
• Provide reporting to support decisions and ops improvements.
• Participate in Passenger Service training to maintain currency.
• Provide OCC advocacy on cancellations, delays, and reflow.
• This is a full-time position.

Skills

Multitasking

Written communication

Verbal communication

Customer service

English language

Tools

Sabre Movement Control

Job description

SkyWest Airlines is hiring for a full-time Passenger Service liaison role in Saint George, UT. The position focuses on coordinating between Passenger Service and Safety/Security, handling international customs paperwork, and supporting dispatch with passenger information and irregularities.

The role requires prior airline customer service experience and familiarity with major reservation systems. Excellent communication and teamwork are essential, with opportunities for growth within SkyWest’s