Aviation Passenger Service Agent — Flexible Shifts

Trego-Dugan Aviation Inc; Greer (SC); On-site; USD 25,000 - 30,000; Full time

Job summary

Trego-Dugan Aviation Inc in Greer, SC is seeking a Passenger Service Agent to greet travelers, check tickets, assist with boarding, and provide information with a smile. You will be the face of the operation at the gate and behind the counter, delivering courteous service for both commercial and charter flights.

This role requires a calm, efficient worker who can handle busy periods, meet safety requirements, and adapt to varying schedules, including nights, weekends, and holidays.

Qualifications

• Customer service experience is preferred.
• Ability to communicate clearly in English.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Process customer tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.
• Provide accurate information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Handle denied boarding situations professionally — solicit volunteers, accommodate displaced customers, and issue hotel, meal, and taxi vouchers as appropriate.
• Ensure strict compliance with FAA, airline, and airport regulations at all times.
• Enforce safety and security measures and protect sensitive operational zones.
• Assist customers with special needs, including those who require support during boarding.
• Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
• Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning, including for customers with mobility needs.
• Perform thorough aircraft cabin cleaning and security searches between flights.
• Complete all required training.
• Only complete tasks for which you are fully trained.
• Report any safety hazard or incident immediately to your supervisor.
• Other duties as assigned by management.

Skills

Customer service

Communications

Bilingual (preferred)

Job description

Trego-Dugan Aviation Inc in Greer, SC is seeking a Passenger Service Agent to greet travelers, check tickets, assist with boarding, and provide information with a smile. You will be the face of the operation at the gate and behind the counter, delivering courteous service for both commercial and charter flights.

This role requires a calm, efficient worker who can handle busy periods, meet safety requirements, and adapt to varying schedules, including nights, weekends, and holidays.