Passenger Experience Lead - Gates & Check-in

lliance Ground International; Palm Springs (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Medical / dental / vision

401(k) matching

Employee assistance program

Life insurance

Travel discounts

Uniforms provided

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Supervisor to lead a team of Passenger Service Agents and Leads on shift, ensuring first‑class service while following safety and airline procedures. The role involves staff coordination, training, ticketing, baggage handling, and high‑level customer support at the gate and ticket counter.

Responsibilities include supervising the crew, handling escalations, monitoring safety procedures, and communicating with flight crews and

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Supervisor to lead a team of Passenger Service Agents and Leads on shift, ensuring first‑class service while following safety and airline procedures. The role involves staff coordination, training, ticketing, baggage handling, and high‑level customer support at the gate and ticket counter.

Responsibilities include supervising the crew, handling escalations, monitoring safety procedures, and communicating with flight crews and