Flight Gate Concierge — Passenger Service Specialist

allianceground; Seattle (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Alliance Ground International (AGI) is seeking a friendly, outgoing Passenger Service Agent in Seattle to assist travelers at check-in, baggage drop, gates and arrivals. You will provide first-class customer service while adhering to safety, security and airline procedures, ensuring passengers and their luggage are processed efficiently.

Responsibilities include ticketing, reservations, fare calculations, refunds, baggage handling, lost and found, and answering questions about flights and

Qualifications

• Appearance: Must be willing to wear uniform and insignia as prescribed by AGI.
• Personal appearance and grooming must present a favorable corporate image.
• Good communication skills with passengers, flight crew and ground staff.

Responsibilities

• Provide exceptional customer service at the ticket counter and gate.
• Ensure safety and security is maintained in all interactions.
• Handle ticketing, reservations, baggage checks, refunds and related procedures.
• Answer passenger questions regarding schedules, fares and travel details.
• Assist with boarding and deplaning and verify passenger documents for validity.

Skills

Good communication skills

Job description

Alliance Ground International (AGI) is seeking a friendly, outgoing Passenger Service Agent in Seattle to assist travelers at check-in, baggage drop, gates and arrivals. You will provide first-class customer service while adhering to safety, security and airline procedures, ensuring passengers and their luggage are processed efficiently.

Responsibilities include ticketing, reservations, fare calculations, refunds, baggage handling, lost and found, and answering questions about flights and