Pasadena Live Chat Specialist – Growth & Training

Waterworks Aquatics; Pasadena (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match.

Health, Dental & Vision insurance.

Disability insurance

EAP program available.

Paid training and regular performance

Employee discounts

Company events

Job summary

Waterworks Aquatics in Pasadena, CA is hiring for a full-time customer support role. You will handle live chats, emails, and scheduling for families, ensuring a high level of service and accurate documentation.

The position requires weekend availability and non-remote work at our Pasadena Aquatics Center. The role emphasizes teamwork, KPI-driven performance, and growth opportunities within the organization.

Qualifications

• Respond to live chats, emails, tickets and manage multiple conversations.
• Assist families with scheduling and account updates.
• Provide solutions or escalate as needed while following procedures.
• Document customer interactions accurately in company systems.

Responsibilities

• Respond to live chats and emails while handling multiple conversations.
• Assist families with scheduling, account updates, and program recommendations.
• Build positive relationships to support loyalty, retention, and satisfaction.
• Provide support for concerns, cancellations, and schedule changes; escalate when needed.
• Follow live chat procedures, scripts, and KPIs; maintain response times.

Skills

Customer service

Multitasking

Communication skills

Typing 55 WPM

Adaptability

Job description

Waterworks Aquatics in Pasadena, CA is hiring for a full-time customer support role. You will handle live chats, emails, and scheduling for families, ensuring a high level of service and accurate documentation.

The position requires weekend availability and non-remote work at our Pasadena Aquatics Center. The role emphasizes teamwork, KPI-driven performance, and growth opportunities within the organization.