Patient Appointing Services Supervisor

Goldbelt, Inc.; Tacoma (WA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

Goldbelt Inc. in Tacoma, WA is seeking a Patient Appointing Services (PAS) Supervisor to oversee daily PAS operations and staff performance, ensuring scheduling services meet DHA, DHN-IP, and MTF requirements.

You will supervise PAS staff, monitor metrics, handle appointment requests, and escalate issues as needed. The role emphasizes coaching, training, reporting, and adapting to changing priorities in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare scheduling, call center, or related experience.
• 1+ year of supervisory or lead experience.
• Ability to pass employment background check.

Responsibilities

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Skills

Multitasking & prioritization

Analytical skills

Microsoft Office

Education

High school diploma

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Patient Appointing Services (PAS) Supervisor oversees daily PAS operations and staff performance to ensure appointment scheduling services meet DHA, DHN-IP, and MTF requirements.

Responsibilities

Essential Job Functions:

• Supervise PAS staff and coordinate daily workloads.
• Monitor call volume, wait time, abandonment, productivity, and quality.
• Ensure appointment requests, cancellations, and rescheduling are handled accurately and timely.
• Review escalated beneficiary and MTF issues.
• Conduct or support quality monitoring and corrective actions.
• Provide coaching, training, and performance feedback.
• Assist management with reporting and operational requirements.
• Perform additional duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Ability to manage multiple tasks and changing priorities.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office Suite.

Minimum Qualifications:

• High school diploma or equivalent.
• 3+ years of healthcare scheduling, call center, or related experience.
• 1+ year of supervisory or lead experience.
• Ability to pass an employment background check.

Preferred Qualifications:

• Associate’s degree

Pay and Benefits

The annual pay range for this position is $35,000 to $43,000.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.