PartTime Hotel Front Desk Receptionist

Fairfield Inn Tallahassee North 1/10; Tallahassee (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

Fairfield Inn Tallahassee North 1/10 is seeking a friendly front desk receptionist to join our guest services team in a part-time role. You will greet guests, assist with check-in/check-out, manage guest accounts, and respond to inquiries with a guest-first approach.

The position requires strong communication and organization, with evening shifts 3pm–11pm and weekend availability noted as a key consideration for applicants.

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.
• Strong customer service, interpersonal, organizational, and time-management skills.
• 1+ year hotel industry experience or related job preferred.

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Skills

Telephone handling

MS Office

Reservation systems

Customer service

Interpersonal skills

Organizational skills

Time management

Job description

Temp Part-Time Hotel Front Desk Receptionist We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. Candidates who cannot work 3 pm- 11 pm or weekends will not be considered.

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred

Compensation

$14 hourly

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information