Parts Support Specialist

HC Forklift America Corporation; Rock Hill (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

PTO and paid holidays

Employee Assistance Program

Job summary

HC Forklift America Corporation, based in Charlotte, NC, is seeking a Parts Support Specialist to provide reliable parts support to customers and internal teams. This onsite role focuses on accurate parts identification, inquiries, and order processing to ensure timely fulfillment and customer satisfaction.

The position requires 1–3 years in parts support or related fields, strong customer service, and proficiency with office software.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in parts support, parts sales, customer service, inventory management, or a related field.
• Basic understanding of parts identification, catalogs, or technical diagrams, or the ability to learn.
• Strong customer service skills with a willingness to assist customers and resolve issues.
• Familiarity with order processing and basic inventory procedures.
• Good verbal and written communication skills.
• Strong attention to detail, organizational skills, and time management.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Proficiency with computers and standard office software.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Identify parts accurately using catalogs, diagrams, and available technical resources.
• Assist internal and external customers with parts inquiries, availability, pricing, and compatibility.
• Troubleshoot basic parts-related issues and elevate more complex concerns when necessary.
• Provide excellent customer service through professional communication and timely responses.
• Process parts orders, including order entry, verification, and coordination with inventory and shipping teams.
• Track and follow up on open orders, backorders, and customer requests to ensure timely completion.
• Work closely with service, sales, and warehouse teams to support daily operations.
• Maintain accurate records of customer interactions, orders, and resolutions in company systems.
• Develop and maintain knowledge of products, parts catalogs, and internal systems.
• Assist with identifying opportunities to improve workflows and customer service processes.
• Support inventory management activities, including stock counts, inventory updates, and monitoring parts availability.

Skills

Customer service

Attention to detail

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Associate's degree or technical certification

Tools

ERP systems

Inventory management software

Parts ordering platforms

Job description

Careers at HC Forklift America Corporation

Why Join Us ?

HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation.

Benefits and Compensation

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits.

Inclusive Workplace

We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve.

Current Job Openings

Whether you’re a professional in thematerial handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement.

Position:Parts Support Specialist

Location: Rock Hill, SC

Job Id:277

# of Openings:1

Job Title: Parts Support Specialist

Department: Parts
Reports To: Parts Manager
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730

Position Summary

The Parts Support Specialist is responsible for providing reliable parts support to customers and internal teams. This position focuses on accurate parts identification, assisting with customer inquiries, troubleshooting parts-related issues, and supporting daily order processing activities. The role requires strong customer service, attention to detail, and effective communication to ensure timely order fulfillment and customer satisfaction.

Key Responsibilities

• Identify parts accurately using catalogs, diagrams, and available technical resources.
• Assist internal and external customers with parts inquiries, availability, pricing, and compatibility.
• Troubleshoot basic parts-related issues and elevate more complex concerns when necessary.
• Provide excellent customer service through professional communication and timely responses.
• Process parts orders, including order entry, verification, and coordination with inventory and shipping teams.
• Track and follow up on open orders, backorders, and customer requests to ensure timely completion.
• Work closely with service, sales, and warehouse teams to support daily operations.
• Maintain accurate records of customer interactions, orders, and resolutions in company systems.
• Develop and maintain knowledge of products, parts catalogs, and internal systems.
• Assist with identifying opportunities to improve workflows and customer service processes.
• Support inventory management activities, including stock counts, inventory updates, and monitoring parts availability.

Required Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in parts support, parts sales, customer service, inventory management, or a related field.
• Basic understanding of parts identification, catalogs, or technical diagrams, or the ability to learn.
• Strong customer service skills with a willingness to assist customers and resolve issues.
• Familiarity with order processing and basic inventory procedures.
• Good verbal and written communication skills.
• Strong attention to detail, organizational skills, and time management.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Proficiency with computers and standard office software.
• Ability to work independently and collaboratively as part of a team.

Preferred Qualifications

• Associate's degree or technical certification in a related field.
• Previous experience in equipment, automotive, machinery, or industrial parts environments.
• Familiarity with ERP systems, inventory management software, or parts ordering platforms.
• Basic mechanical or technical knowledge.
• Experience handling customer inquiries, order tracking, or inventory coordination.
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.