Technical Support Representative

Hangcha Group; Rock Hill (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and Paid Holidays

Employee Assistance Program (EAP)

Job summary

Hangcha Group's HC Forklift America Corporation seeks a Technical Service Representative in Rock Hill, SC to support dealer networks and customers. You will troubleshoot service issues, assist with warranty processes, and coordinate with engineering and quality teams to resolve product concerns.

The role requires 3–5+ years in forklift service, a related technical degree, and the ability to travel. Onsite, salaried position with comprehensive benefits and career growth opportunities.

Qualifications

• Associate’s degree or technical degree in a related field, or equivalent experience.
• 3-5+ years of experience in forklift service, mobile industrial equipment, or related technical field.
• Experience supporting dealers, technicians, customers, or service operations preferred.
• Strong diagnostic and troubleshooting skills involving mechanical, electrical, and hydraulic systems.
• Current forklift certification or ability to obtain and maintain certification.
• Understanding of OEM/dealer service operations and warranty processes.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel as needed, including occasional overnight travel and may need to travel at last minute notice.

Responsibilities

• Provide technical support and troubleshooting assistance to dealer technicians and customers.
• Assist with resolving mechanical, electrical, and hydraulic service issues.
• Support dealers with product diagnostics, repair procedures, and technical questions.
• Review and assist with warranty claims to ensure accurate and timely processing.
• Communicate with Factory Product Engineering, Quality, Warranty, and Parts teams regarding technical and product concerns.
• Identify recurring service issues and communicate trends or concerns to management and factory teams.
• Serve as a liaison between the dealer network and HC Forklift America on service-related matters.
• Assist with field service support at customer and dealer locations when needed.
• Assist in the development and review of service documentation, service bulletins, and training materials.
• Participate in dealer training, regional training sessions, trade events, and key account visits as needed.
• Maintain accurate records of technical support cases, service issues, and resolutions.
• Promote and follow company safety standards, OSHA requirements, and best practices for service operations.
• Provide after-hours technical support as needed for critical dealer and customer situations.
• Incorporate learning lithium battery/charger technology.
• Perform other service-related duties and responsibilities as assigned.

Skills

Forklift service experience

Diagnostics troubleshooting

Communication skills

Travel ability

Forklift certification

Education

Associate/technical degree in related field

Bachelor's degree (preferred)

Job description

Why Join Us ?

Careers at HC Forklift America Corporation

HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation.

Benefits and Compensation

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits.

Inclusive Workplace

We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve.

Current Job Openings

Whether you’re a professional in the material handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement. Click on the job listings below to see if there are any opportunities that you’d like to apply for.

Position:Technical Support Representative

Location: Rock Hill, SC

Job Id:262

# of Openings:0

Job Title: Technical Service Representative

Department: Customer Care
Reports To: National Service Operations Manager
Job Type: Full-Time | Onsite | Salaried Exempt

Location: Rock Hill, SC 29730

Position Summary

The Technical Service Representative provides technical support to HC Forklift America’s dealer network and customers. This role is responsible for troubleshooting service issues, supporting warranty processes, assisting with technical questions, and working with internal departments and factory teams to help resolve product and service concerns. The Service Representative plays an important role in maintaining high service quality, customer satisfaction, and dealer support.

Key Responsibilities

• Provide technical support and troubleshooting assistance to dealer technicians and customers.
• Assist with resolving mechanical, electrical, and hydraulic service issues.
• Support dealers with product diagnostics, repair procedures, and technical questions.
• Review and assist with warranty claims to ensure accurate and timely processing.
• Communicate with Factory Product Engineering, Quality, Warranty, and Parts teams regarding technical and product concerns.
• Identify recurring service issues and communicate trends or concerns to management and factory teams.
• Serve as a liaison between the dealer network and HC Forklift America on service-related matters.
• Assist with field service support at customer and dealer locations when needed.
• Assist in the development and review of service documentation, service bulletins, and training materials.
• Participate in dealer training, regional training sessions, trade events, and key account visits as needed.
• Maintain accurate records of technical support cases, service issues, and resolutions.
• Promote and follow company safety standards, OSHA requirements, and best practices for service operations.
• Provide after-hours technical support as needed for critical dealer and customer situations.
• Incorporate learning lithium battery/charger technology.
• Perform other service-related duties and responsibilities as assigned.

Required Qualifications

• Associate’s degree or technical degree in a related field, or equivalent experience.
• 3-5+ years of experience in forklift service, mobile industrial equipment, or a related technical field.
• Experience supporting dealers, technicians, customers, or service operations preferred.
• Strong diagnostic and troubleshooting skills involving mechanical, electrical, and hydraulic systems.
• Current forklift certification or ability to obtain and maintain certification.
• Understanding of OEM/dealer service operations and warranty processes.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple service issues and priorities effectively.
• Ability to travel as needed, including occasional overnight travel and may need to travel at last minute notice.

Preferred Qualifications

• Bachelor’s degree in engineering, business, or related field.
• Experience in the heavy industrial equipment or material handling industry.
• Experience working with factory engineering, product support, or product development teams.
• Experience with dealer technical support or field service operations.
• Salary Range: (Open to potential increase based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.