Parts Sales Specialist

HC Forklift America Corp; Rock Hill (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America Corp in Rock Hill, SC is seeking a Parts Sales Specialist to respond quickly to dealer inquiries and orders for Hangcha forklift parts. You will support inventory control, procurement, and order processing while maintaining accurate data entry and warehouse records.

Responsibilities include helping dealers identify part numbers, confirming stock levels, expediting orders, and maintaining a clean, safe stockroom.

Qualifications

• 2-3+ years of parts sales experience, preferably in material handling/forklifts or industrial equipment.
• High school diploma or equivalent; associate degree preferred.
• Strong customer service and communication skills when working with dealers and vendors.
• Excellent organization and time-management to handle multiple tasks in a fast-paced warehouse setting.
• Ability to lift 40–50 lbs occasionally and operate in a stockroom environment.
• Strong attention to detail for accurate orders and documentation.
• Ability to analyze inventory levels and recommend stock replenishment.
• Proven ability to identify parts using manuals, diagrams, or electronic catalogs.

Responsibilities

• Assist dealers in identifying and providing accurate part numbers.
• Prioritize tasks to maximize productivity and timely completion.
• Verify spare parts availability using the inventory control system.
• Communicate order status and delivery timelines to dealers.
• Source, order, and receive non-stocked items from approved vendors.
• Expedite parts orders based on inventory levels and urgency.
• Document and post inventory and purchasing transactions in the WMS.
• Support inventory management by identifying discrepancies and organizing stock.
• Maintain a clean, organized, and safe stockroom environment.
• Inspect incoming materials against purchase orders for accuracy.
• Prepare and process documentation for accurate billing.
• Perform clerical and administrative tasks to support the Parts Department.

Skills

Customer service

Communication

Inventory analysis

Time management

SAP ERP

Vendor management

Education

High school diploma

Associate degree preferred

Tools

SAP

WMS

Job description

Department: Parts
Reports To: Parts Sales Manager
Job Type: Full-Time | Onsite | Salaried Exempt

Location: Rock Hill, SC 29730

Position Summary

The Parts Sales Specialist position interfaces directly with our dealer network to promptly respond to dealer inquiries and orders for Hangcha forklift parts. This position will be involved in efficient inventory controls, parts procurement, and expedited orders; accurate and timely data entry and record maintenance; and effective receiving, stocking, and disbursing related inventory to ensure availability of essential parts for our dealer network. Increase product knowledge in support of dealers and team. Supports Parts Manager as required driven by dealer requests. Increase parts department sales revenue by promoting and proposing additional parts related to dealer requests.Assist the Parts Department with promotional programs designed to increase revenue and efficiency.

Key Responsibilities

• Assist dealers in identifying and providing accurate part numbers as needed.
• Prioritize tasks effectively to maximize productivity and ensure timely completion of responsibilities.
• Verify spare parts availability using the inventory control system.
• Communicate with dealers regarding order status and expected delivery timelines for ordered components.
• Source, order, and receive non-stocked items from approved vendors when required.
• Expedite parts orders based on inventory levels and urgency of repairs.
• Accurately document and post inventory and purchasing transactions within the Warehouse Management System (WMS).
• Support inventory management by identifying discrepancies, organizing warehouse stock, coordinating inventory transfers, and recommending additions to regularly stocked parts.
• Maintain a clean, organized, and safe stockroom environment.
• Inspect incoming materials to confirm accuracy against purchase orders, including quantity, type, and condition.
• Prepare and process required documentation to ensure accurate and timely billing.
• Perform various clerical and administrative tasks as needed to support the Parts Department.

Required Qualifications

• 2-3+ years parts sales experience and preferably on material handling/forklifts, industrial, mobile equipment, or automotive
• High school diploma or equivalent required; associate degree in business, logistics, or a related field preferred.
• Strong customer service and communication skills, with the ability to work directly with dealers and vendors.
• Solid organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to lift 40–50 lbs occasionally and work in a warehouse/stockroom environment when needed.
• Strong attention to detail to ensure order accuracy and proper documentation.
• Ability to analyze inventory levels and recommend stock replenishment.
• Proven ability to identify parts using manuals, diagrams, or electronic catalogs.

Preferred Qualifications

• Relevant experience with an OEM in the material handling industry is a plus
• Hands-on technical experience with forklifts/material handling equipment
• Experienced with SAP or any other similar ERP systems
• Experience working with Warehouse Management Systems (WMS) or inventory control software.
• Salary Range: (based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.