Parts Support & Orders Specialist

Hormann LLC; Burgettstown (Washington County); On-site; USD 38,000 - 56,000; Full time

Job summary

Hormann LLC in Burgettstown, PA seeks a detail-oriented Customer Service and Sales Support professional. You will respond to inquiries, create quotes, and enter orders into internal systems with speed and accuracy.

Collaborating with various departments, you will help ensure smooth order processing, maintain records of quotes and orders, and monitor status to address delays or changes. Strong communication and office software skills are essential.

Qualifications

• Bachelor’s degree or related field; equivalent experience will be considered.
• Experience in sales, business development, or customer service.
• Excellent communication skills, both verbal and written.
• Ability to type, preferably using the home row.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Create quotes based on customer requests.
• Enter orders based on quotes into internal systems with speed and accuracy and verify all details like product information, pricing, and customer data.
• Collaborate with other departments to ensure smooth order processing and fulfillment.
• Maintain accurate records of quotes, orders, changes, shipments and cancellations.
• Monitor order status and follow up on back orders, shipping delays and special requests.
• Support administrative tasks and contribute to process improvements.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

Bachelor’s degree or related field

High school diploma or equivalent

Tools

Microsoft Office

Order management software

Salesforce familiarity

SAP knowledge

Job description

Hormann LLC in Burgettstown, PA seeks a detail-oriented Customer Service and Sales Support professional. You will respond to inquiries, create quotes, and enter orders into internal systems with speed and accuracy.

Collaborating with various departments, you will help ensure smooth order processing, maintain records of quotes and orders, and monitor status to address delays or changes. Strong communication and office software skills are essential.