Parts Support Rep

Hormann LLC; Burgettstown (Washington County); On-site; USD 38,000 - 56,000; Full time

Job summary

Hormann LLC in Burgettstown, PA seeks a detail-oriented Customer Service and Sales Support professional. You will respond to inquiries, create quotes, and enter orders into internal systems with speed and accuracy.

Collaborating with various departments, you will help ensure smooth order processing, maintain records of quotes and orders, and monitor status to address delays or changes. Strong communication and office software skills are essential.

Qualifications

• Bachelor’s degree or related field; equivalent experience will be considered.
• Experience in sales, business development, or customer service.
• Excellent communication skills, both verbal and written.
• Ability to type, preferably using the home row.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Create quotes based on customer requests.
• Enter orders based on quotes into internal systems with speed and accuracy and verify all details like product information, pricing, and customer data.
• Collaborate with other departments to ensure smooth order processing and fulfillment.
• Maintain accurate records of quotes, orders, changes, shipments and cancellations.
• Monitor order status and follow up on back orders, shipping delays and special requests.
• Support administrative tasks and contribute to process improvements.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Education

Bachelor’s degree or related field

High school diploma or equivalent

Tools

Microsoft Office

Order management software

Salesforce familiarity

SAP knowledge

Job description

Burgettstown, PA
Burgettstown, PA 15021, USA

Description

Major Responsibilities/Activities:

• Respond to customer inquiries in a timely and professional manner
• Create quotes based on customer requests.
• Enter orders based on Quotes, into internal systems with speed and accuracy and verify all details, including product information, pricing, and customer data.
• Collaborate with other depts to ensure smooth order processing and fulfillment.
• Maintain accurate records of quotes, orders, changes, shipments and cancellations.
• Monitor order status and follow up on back orders, shipping delays and special requests.
• Support administrative tasks and contribute to process improvements.

Knowledge, Skills and Abilities:

• Ability to recommend product solutions to customer needs
• Proficiency in Microsoft Office Suite and familiarity with order management software, Salesforce & Sap knowledge would be a plus.

Qualifications

• Bachelor’s degree or related field; equivalent experience will be considered
• High school diploma or equivalent.
• Experience in sales, business development, or customer service.
• Ability to Type, preferably using the home row.
• Self-motivated, target-driven mindset, and the ability to work independently or collaboratively in a team.
• Ability to work in an office environment where the noise level may be heavy at times.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.