Parts Support Rep

Hormann LLC; Northern (KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Hormann LLC is seeking a customer-focused professional to respond to inquiries, create quotes, and accurately enter orders into internal systems. You will collaborate across departments to ensure timely fulfillment and maintain precise records of quotes and shipments.

Strong communication and attention to detail are essential. The role requires experience in sales or customer service, proficiency in Microsoft Office, and familiarity with order management software; Salesforce and SAP knowledge is

Qualifications

• Bachelor’s degree or related field; equivalent experience considered.
• High school diploma or equivalent.
• Experience in sales, business development, or customer service.
• Ability to Type, preferably using the home row.
• Self-motivated, target-driven mindset, and the ability to work independently or collaboratively in a team.
• Ability to work in an office environment where the noise level may be heavy at times.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Create quotes based on customer requests.
• Enter orders based on Quotes, into internal systems with speed and accuracy and verify all details, including product information, pricing, and customer data.
• Collaborate with other depts to ensure smooth order processing and fulfillment.
• Maintain accurate records of quotes, orders, changes, shipments and cancellations.
• Monitor order status and follow up on back orders, shipping delays and special requests.
• Support administrative tasks and contribute to process improvements.

Skills

Product recommendations

Microsoft Office

Order management software

Sales orientation

Education

Bachelor’s degree or related field

High school diploma or equivalent

Tools

Salesforce

SAP

Job description

Burgettstown, PA
Burgettstown, PA 15021, USA

Description

Major Responsibilities/Activities:

• Respond to customer inquiries in a timely and professional manner
• Create quotes based on customer requests.
• Enter orders based on Quotes, into internal systems with speed and accuracy and verify all details, including product information, pricing, and customer data.
• Collaborate with other depts to ensure smooth order processing and fulfillment.
• Maintain accurate records of quotes, orders, changes, shipments and cancellations.
• Monitor order status and follow up on back orders, shipping delays and special requests.
• Support administrative tasks and contribute to process improvements.

Knowledge, Skills and Abilities:

• Ability to recommend product solutions to customer needs
• Proficiency in Microsoft Office Suite and familiarity with order management software, Salesforce & Sap knowledge would be a plus.

Qualifications

• Bachelor’s degree or related field; equivalent experience will be considered
• High school diploma or equivalent.
• Experience in sales, business development, or customer service.
• Ability to Type, preferably using the home row.
• Self-motivated, target-driven mindset, and the ability to work independently or collaboratively in a team.
• Ability to work in an office environment where the noise level may be heavy at times.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.