Parts Support & Customer Care Specialist

Everidge in; Andover (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Everidge in Andover, KS is seeking a Parts Representative to support customers by providing timely information on parts and service needs. The role processes parts orders, answers questions, resolves order concerns, and coordinates with internal teams to ensure dependable service throughout the order process.

You will work onsite in a manufacturing environment, communicating with customers and vendors while helping streamline order workflows.

Qualifications

• High school graduate or equivalent.
• Strong customer service and communication skills.
• Experience with technical products preferred.
• Able to work with vendors and internal teams.

Responsibilities

• Receives customer requests by phone or email and routes to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Traces status of orders and coordinates with departments to ensure timely delivery.
• Writes up orders, price quotations, and related data for customers.
• Assists with returns and replacements as needed.
• Mentors and helps train Service Parts Team members.

Skills

Customer service

Interpersonal skills

Time management

Multi-tasking

Problem solving

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Everidge in Andover, KS is seeking a Parts Representative to support customers by providing timely information on parts and service needs. The role processes parts orders, answers questions, resolves order concerns, and coordinates with internal teams to ensure dependable service throughout the order process.

You will work onsite in a manufacturing environment, communicating with customers and vendors while helping streamline order workflows.