Service Parts Representative

Everidge in; Andover (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Everidge in Andover, KS is seeking a Parts Representative to support customers by providing timely information on parts and service needs. The role processes parts orders, answers questions, resolves order concerns, and coordinates with internal teams to ensure dependable service throughout the order process.

You will work onsite in a manufacturing environment, communicating with customers and vendors while helping streamline order workflows.

Qualifications

• High school graduate or equivalent.
• Strong customer service and communication skills.
• Experience with technical products preferred.
• Able to work with vendors and internal teams.

Responsibilities

• Receives customer requests by phone or email and routes to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Traces status of orders and coordinates with departments to ensure timely delivery.
• Writes up orders, price quotations, and related data for customers.
• Assists with returns and replacements as needed.
• Mentors and helps train Service Parts Team members.

Skills

Customer service

Interpersonal skills

Time management

Multi-tasking

Problem solving

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Job Details: Job Location: Andover KS - Andover, KS 67002, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: 1st Shift, Job Category: Manufacturing, As a Parts Representative at Everidge, you will support customers by providing timely, accurate information on parts and service needs. This position is responsible for processing parts orders, answering customer questions, helping resolve order-related concerns, and coordinating with internal teams to ensure customers receive dependable service and support throughout the order process.

Responsibilities & Tasks:

• Receives customers' requests by phone or email, analyzes requests, provides information requested or ascertains who best provides the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.
• Traces status of orders.
• Resolve customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Writes up order, price quotations, and similar data to customer, as required.
• Contacts customers to ascertain data omitted on orders.
• Has knowledge of product line, prices, delivery time, drop ship items, and similar data, as required.
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders.
• Assists in returns and replacements as needed.
• Performs other allied duties as assigned by supervisor.
• Works with vendors on parts supersession and obsolete parts.
• Participates with vendor quality and initial parts failure testing.
• Trend’s part usage and failures; suggests rework, re-engineering and upgrades/replacement as necessary.
• Mentor and help train Service Parts Team members.

Qualifications: Education/Experience:

• High School Graduate, GED, Technical School Graduate, or equivalent work experience
• Ability to compose correspondence directed at internal and exterior customers
• Minimum 1 years’ experience with a technical product line requiring assembly or field installation preferred
• Strong Customer Service background with proven interpersonal and persuasive skills
• Possess a take charge and get it done attitude!

Specific Knowledge, Skills, Certifications, Etc:

• Computer proficiency with Microsoft Office
• Exceptional customer service and communication skills required both verbal and written
• Proven skills in time management and multi-tasking responsibilities
• Demonstrated ability to be self-directed and an independent problem solver
• Ability to expand work hours to meet deadlines and workload fluctuations

Physical Effort:

• Ability to sit behind a desk for 8 hours
• Ability to work on a PC as required